Membership Data Assistant

Membership Data Specialist

The Membership Data Specialist is responsible for maintaining member services by handling information requests and preparing complete and accurate membership files in both hard copy form and within the membership management database. Other duties of the Membership Secretary include preparing reports, receiving visitors and members, arranging conference calls, and meeting arrangements.

Qualifications

Education: An associate's degree in business or related field is required, or four years of closely related experience may substitute for the associate's degree. Additional experience in project management and customer service is preferred.

Experience: Three to five years of experience in customer service and administrative support.

Skills: Database Management - Must be able to type accurately, enter information into a computerized system, and use database management software specific to membership management. Prior computer/PC experience using other word processing, spreadsheets, and database management systems is required. Microsoft Office programs essential.

Verbal/Written Communication - Speaks clearly and professionally in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings. Effectively communicate with supervisors, colleagues, parents, members, volunteers, school/district personnel, and other community members. Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information.

Confidentiality Knowledgeable about staff, Club member, parent and Board of Directors rights and ensures an atmosphere which allows for the privacy, dignity and well-being of all in a safe, secure environment.

Mathematics Can successfully apply mathematical thinking in order to solve a range of problems in everyday situations and has ability to synthesize basic mathematical data; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.

Job Relationships

1. Reports to Club Director; cooperates and works together with all co-workers; plans and completes job duties with minimal supervisory direction, including appropriate judgment. Follow up as appropriate with the supervisor regarding reported complaints, problems, and concerns.
2. Fosters good working relationships with staff, management, members, parents, and other professionals in order to meet objectives.
3. Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.
4. Follows appropriate chain of command to address concerns and conflicts in a timely manner.

Environmental and Working Conditions

1. Work is generally performed within an office environment, with standard office equipment available.
2. Work is generally sedentary in nature, but may require occasional standing, walking, stooping, and reaching. The working environment is generally favorable.
3. There is often sufficient noise to cause the employee to shout in order to be heard above the ambient noise level.

Physical and Mental Requirements

1. Able to lift, carry, push, pull, or roll up to 10 pounds; capable of prolonged, extensive, or considerable standing, walking, sitting, speaking, and working and extensive typing in front of PC monitor; capable of occasional reaching, stooping, bending, kneeling, or crouching.
2. Ability to express or exchange ideas and convey detailed or important spoken instructions to others accurately, loudly, or quickly in addition to perceiving the nature of sounds at normal speaking levels and ability to receive detailed information through verbal communication and make fine discriminations in sounds.
3. Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
4. Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
5. Manages the distraction of interruptions without losing concentration.
6. Exposure to demands and pressures from persons other than immediate supervisor.
7. Some night and weekend work is required.

Values and Strategic Behaviors

1. Mission
   1. Demonstrates commitment to the organization through words and actions.
   2. Makes decisions that are consistent with and support the mission.
   3. Exhibits passion for our work.
   4. Accepts accountability for sustainable results.
   5. Assures all actions are in the best interest of the organization.
2. Integrity
   1. Demonstrates highest standards of personal/professional conduct, objectivity and trustworthiness
   2. Communicates openly, respectfully and with transparency
   3. Makes decisions that are fiscally and ethically responsible
   4. Applies time and resources wisely
   5. Accepts responsibility for actions
3. Excellence
   1. Demonstrates high standards of performance and expects the same of others
   2. Practices behaviors that ensure an inclusive and respectful workplace
   3. Provides high quality services and information
4. Team-Oriented
   1. Personally demonstrates commitment to support the work of others and communicates the same expectation of staff members, holding them accountable for being responsive to the needs of the organization, programs, and staff.
   2. Solicits input and feedback from others.
5. Serves as role model of high ethical standards and good judgment
6. Uses facts, information and a sound decision-making process to solve problems and implement solutions within a reasonable timeframe.
7. Demonstrates innovative thinking by continually improving services and adapting to changing member and organizational needs.
8. Plans and executes, sets priorities and follows up
   1. Consistently meet goals set by President
   2. Deadlines are consistently met
9. Effectively communicates with supervisors, other managers, subordinates, parents, volunteers, and other community members.
   1. Verbal Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
   2. Written Communication - Writes clearly and informatively; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Boys & Girls Clubs of Greater St. Louis