Help Desk Analyst

Help Desk AnalystQuest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we're eager to hear from you.The achievers and courageous challenge-crushers we seek, have the following characteristics and skills:Do you love solving problems that others can't fix? Are you comfortable walking novices through complicated computer tasks? If so, we need you on our team! We're hiring a Help Desk Analyst to staff the Supplier Services Department of our customer. The ideal candidate will have experience in explaining complex solutions to intricate problems and will thrive on helping people. We're looking for self-starting, highly motivated professionals with backgrounds in IT.What You Will Do:Document, take corrective action, and resolve Help Desk tickets related to S2P, SCC, Oracle and ISP software systems.Assist in data cleansing and enrichment of supplier records.Follow-up with suppliers that do not perform required tasks within the system, escalating to the Customer if supplier is uncooperative.Verify supplier details via email or phone as required.Utilize Sourcing tools to gather data from suppliers.Creating Survey's and tasks to be assigned to suppliers as necessary.Monitor supplier activity in the S2P system and ensure supplier information workflows are completed.Track and report KPI information on a quarterly basis as defined by the Vendor Management team.Create and deliver Supplier and Customer Employee training related to the S2P system as needed.Maintain a high level of courteous customer service at all times.What You Will Bring:High school diploma/GED required (Associate degree preferred)4+ years' experience in IT-related positionExcellent customer service skillsStrong written and verbal communication skillsSelf-Starter that is excellent at problem solvingAbility to work in a fast-paced environmentWork Requirements:This role is considered an on-site position located in Erie, PA. You must be able to commute to and from the location with your own transportation arrangements to meet the required working hours. Office environment, which may include but not limited to extensive walking, and computer/phone work.Travel Requirements:None.Benefits:Full-time (Regular) • 401(k) • 401(k) matching • Dental insurance • Health insurance • Life insurance • Paid time off • Referral program • Vision insurance • Short/Long Term Disability