Director, Interim Housing

Description

Position Summary

With a One Agency Perspective, Director, Interim Housing collaborates with the Division Director, Homelessness Solutions in the operation of assigned programs within the Homelessness Solutions Department Responsibilities include embracing Housing-First principles and practices in the administration of housing-focused services, in collaboration with Quality Improvement and HR implement data systems that promote effective data infrastructure and delivering opportunities for on-going staff development and training. The Director, Interim Housing manages supervisors' schedules and oversees all schedules, monitors outcomes, facilitates staff meetings, supports skill development, supervises grant compliance, and oversees program budget in the area of Interim Housing.

The Director, Interim Housing enables staff members to support participant success in independent living after leaving Catholic Charities' services through the use of Catholic Charities' programs and the services of partner agencies. The Director guides the work of staff members in the performance and quality improvement process to accomplish the goals and the mission of Catholic Charities with confidence and enthusiasm.


Dimensions

Staff: Supervision (15-40), Direct Reports (2-4), Volunteers (Varies)

Agency-wide Committees: Leadership Team

Management Team

Site Safety Committee

Appeals and Suspension Review Committee

Signature Authority: Per Agency Financial Processing Approval Procedure/Authority Levels

Leadership Team Functions

1. Responsible for managing specific departments or functions and implementing the strategies set by the agency.


2. Develop and implement plans to improve operational efficiency.


3. Ensure cross-department collaboration and integration that supports the agency's growth strategy, operational delivery, data collection needs, and mission-based culture.


4. Direct the development and management of all assigned budgets including monthly review of revenue and expense activity within agency parameters.


5. Recognize risk trends and make suggestions for improvement.


6. Identify organizational, community and market trends and make recommendations for improvement that can positively impact services and organizational effectiveness; adopt best practice standards with a focus on continuous improvement.


7. Direct and manage employees (managers and supervisors) responsible for operations. Monitor progress, course correct, as needed.


8. Design and manage programs or service areas connected to promising or best practices and established outcomes.


9. Develop and implement policies and procedures in line with agency best practice standards. Ensure that all supervisors and staff members in the department understand these and work accordingly.


10. Represent Catholic Charities and develop positive relationships with partners throughout the communities we serve.


11. Identify and develop program-specific outcomes to ensure program effectiveness and impact with the ability to report that to internal and external stakeholders.


12. Oversee department compliance with training and make best practice training recommendations.


13. Direct and oversee reports and statistical analysis of activities as required by the agency. Ensuring that requests for data and reporting meet compliance with grants and funding agency requirements.


14. Ensure managers and supervisors are trained and actively implementing tools and approaches to support all staff.


15. Actively role model and create actions and conditions for agency alignment with mission, vision, values and leadership team agreements.


Essential Functions

1. Responsible for program planning, organizing, operating, and staffing of assigned programs. Work to strengthen programing and streamline processes in all shelter and housing programs. Ensure all service sites have adequate standard and emergency staffing for delivery of services.

2. Assist in the development and management of all assigned budgets, including monthly review of revenue and expense activity. Ensure all grant funding requirements are managed. Make ongoing recommendations for improvements in efficient program performance, operations, and reductions in program expenditures where possible.


3. Assist with administering grants including Housing and Urban Development, Continuum of Care, Emergency Solution Grants, local grants, and private foundations. Assist the Division Director, Homelessness Solutions with the administration of the Sonoma County Homeless Coalition programs.

4. Oversee the completion of and approve monthly, quarterly, and annual reports for the programs and statistical analysis of activities as required by the agency. Assist with requests for data and reporting to ensure compliance with grants and funding agency requirements.

5. Develop, evaluate, and manage supervisory staff working in assigned programs. Ensure supervisors and program staff members are aware of agency policies and procedures and use the policies and procedures in the daily operations and the administration of programs.


6. Collaborate with Facilities Operations staff to ensure appropriate control and review of all facilities, kitchen operations, equipment, and resources of the programs. Ensure security planning for safety of staff, clients, and facilities.


7. Support working relationships with stakeholders including other service providers, governmental agencies, the business community, and neighborhood residents. Maintain awareness of changes in the community processes that impact current programs and services; bring forward recommendations to plan for changes. Represent the agency in public and private forums on as directed by the Division Director, Shelter and Outreach.

8. Measure performance and improve quality of services in all department programs. Lead and implement performance and quality improvement processes in compliance with agency's process.

9. Provide professional development with a focus on providing a soft and hard skill training program to increase the proficiency of staff members to provide increased service to participants, handle volatile situations, and maintain personal safety.

10. Conduct routine staff meetings and training sessions; document according to agency procedures. Work to create ongoing opportunities for staff members to provide feedback on program operations.


11. Work closely with agency senior staff leadership and other staff members to ensure positive working relationships with other departments and programs.

12. Identify, summarize, and articulate critical program needs to the Division Director, Shelter and Outreach

13. Develop a yearly Professional Development Plan in collaboration with the Division Director, Homelessness Solutions based on performance reviews, agency needs, and advancement of knowledge and skills in job related areas.

14. Support the Mission, Vision, and Values of Catholic Charities in the performance of all essential job functions and responsibilities.

15. Ability to perform essential job functions with or without reasonable accommodations to the workplace or work processes.


Note: Catholic Charities considers this position to be a mandated reporter of child abuse and elder abuse.

Other Responsibilities

1. Work with the Diocese of Santa Rosa and local parishes as appropriate and requested.

2. Perform other related duties as assigned.

Agency Culture

It is essential that all employees of Catholic Charities aspire to the following:

• A commitment to the agency's mission, vision, and values.

• A commitment to excellence in everything we do.

• A commitment to performance and quality improvement.

• A commitment to outcomes and measured results.

• A commitment to innovation and to what is possible.

Education, Experience, and Skills Required

1. Bachelor's degree, and a minimum of four (4) years of experience with increasing responsibility in human services preferably with individuals or families experiencing homelessness, and experience effectively leading operational team, and managing professional and support staff required; a master's degree preferred. An additional four to six years' experience working with individuals and/or families experiencing homelessness or other marginalized populations, may be substituted for degree.

2. Successful experience in non-profit social/human services with an emphasis on managing non-profit shelter and housing programs, budgeting and expense monitoring and grant administration. Demonstrated ability to manage complex program budgets.

3. Aptitude for providing an overall business operational perspective to the management of shelter operations to meet organizational goals and performance expectations.

4. An understanding of and/or desire to learn about the causes of homelessness and responsiveness to the needs of people experiencing homelessness.

5. Demonstrated experience mentoring, coaching, and evaluating professional and support staff.


6. Demonstrated proficiency with Office 365 and familiarity with databases; willingness to learn and apply new software and platforms as necessary for the work.


7. Excellent verbal and written communication skills, excellent interpersonal, negotiation, and problem-solving conflict resolution, and organizational skills.


8. Excellent time management skills with a proven ability to meet deadlines. Ability to prioritize tasks and to delegate them when appropriate Strong. supervisory and leadership skills.


9. Excellent interpersonal skills, cooperative, friendly, proactive, and helpful attitude with clients and co-workers. Ability to work closely with clients and other employees to ensure a positive and constructive environment within the program or department and throughout the agency.

10. Self-starter, able to work independently with minimal supervision as well as to successfully collaborate on a team. Ability to make appropriate decisions based on training and experience when faced with multiple options.

11. Ability to make appropriate decisions based on training and experience when faced with multiple options.

12. Passion and enthusiasm for the mission of Catholic Charities and its clients.

13. Valid driver license and at least state required minimum of automobile insurance, clear DMV driving record and ability to provide own transportation. Must be willing and able to travel between agency sites.

14. Must pass DOJ background clearance (fingerprinting) in accordance with the Diocese of Santa Rosa's policies prior to start of employment.

15. Bilingual (English/Spanish) preferred but not required.

Job Analysis/Job Description Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee frequently is required to reach with hands and arms and talk or hear. The employee is often required to stand, walk, travel, and stoop or bend. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit or stand for extended periods while using a computer.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent incoming telephone calls, scanners, and copiers as well as a wide range of clients or at times clients in distress contribute to a noise level of average to above average.


Employee signature below constitutes employee's understanding of the essential duties, functions, and requirements of the position.


Employee Signature___________________________________________________Date______________