Director of Group Sales

Position Overview and Responsibilities Group Sales Manager is a hybrid hospitality and sales-support role responsible for delivering exceptional on-site guest experiences while supporting group, corporate, and extended-stay sales efforts. This role oversees end-to-end guest stays, and serves as a key on-site partner to Corporate Sales, Revenue Management, and property leadership. What You’ll Do: Guest & Resident Experience Lead and model five-star hospitality for all guests and residents. Oversee the full guest journey: pre‑arrival communication, arrival, stay support, and departure. Ensure rooms, amenities, and teams are prepared for group arrivals and transitions. Plan and execute guest and resident events in partnership with Marketing and Sales. Team & Operations Ensure effective use of hospitality systems (Guesty, Entrata, Remote Lock, Breezeway, Slack). Support SOPs, guest communications, and experience-related processes. Coordinate with housekeeping partners to ensure service quality and readiness. Group & Corporate Sales Support Serve as the on-site liaison between Corporate Sales and community teams. Support onboarding and execution of group and corporate accounts. Assist with RFPs, booking platforms, rate coordination, and corporate leases. Respond to group inquiries, billing questions, and on-site issue resolution. Conduct regular audits of third‑party sales platforms and listings. Skills and Experience Bachelor’s degree in hospitality management preferred Experience in hospitality (hotels and resorts, private luxury clubs, travel management, etc.) Strong customer service track record that demonstrates an ability to make people feel cared for and supported even under stressful circumstances Exceptional interpersonal and self‑awareness skills, including active listening skills Proficient with communication technology and quick learner of new software Excellent written and verbal communication skills – ability to articulate not just the “what” but the “why” of our culture Demonstrated enthusiasm for creating inclusive and respectful workplaces Unquestioned integrity with the ability to manage confidential information and sensitive situations with the highest level of discretion and judgment Ability to work a flexible schedule, including evenings and weekends Physical Demands Stand behind a desk for the majority of an 8‑hour shift Move body in repetitive motions for extended periods of time Work in a space that includes indoor and outdoor spaces, with and without covering Move throughout the property as needed Transport boxes and equipment weighing up to 20 pounds Communicate with other persons in the building Observe details in surrounding areas and on a screen As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. #J-18808-Ljbffr