Sales Engineer

Sales Engineer At Journal Technologies, we believe our technology can be a force for good in the world ensuring the proper and efficient functioning of some of the most foundational aspects of society - the courts and justice system. Position Summary The Sales Engineer partners with Sales to win and expand customer opportunities by translating needs into a clear, workable technical solution. This role leads live and virtual product demonstrations, supports discovery by uncovering requirements and shaping use cases, and provides technical guidance on integrations, and data flows. Throughout the sales cycle, the Sales Engineer answers technical questions, validates feasibility, and helps reduce risk while sharing learnings, tools, and feedback to strengthen the team's overall sales capability. Core Focus Areas Court, Prosecutor, Defender, and Probation Case Management Systems CJIS Compliance Data Integration Key Responsibilities Deliver end-to-end live and virtual product demonstrations tailored to specific client use cases, jurisdictional rules, or workflows. Confidently present each product in the eSeries suite, covering front-end functionality, workflows, and reporting capabilities. Configure and maintain customized demonstration environments based on agency needs, including: Data setup (e.g., caseloads, persons, hearings) Role-based navigation paths (e.g., prosecutor vs. judge) Operational nuances (e.g., evidence tracking, calendar rules) Develop, maintain, and refine demo scripts that highlight differentiators for each product. Customize scripts to align with agency-specific terminology, statutory language, and regional priorities. Configure existing demonstration environments to best meet the requirements or expectations of a demonstration Help assess and mentor junior engineers pursuing internal demo certification. Proactively update scripts in alignment with product releases and sales team feedback. Take primary ownership of technical RFP/IQ matrix sections, partnering with internal stakeholders to ensure accurate and compelling responses across application capabilities, security, deployment, and configuration. Translate product functionality into compliance‑ready language, often liaising with InfoSec or Product teams. Collaborate with Account Executives to strengthen proposals through tailored use case narratives and visual walkthroughs. Assist in maintaining and organizing the RFP response library, including boilerplate updates. Host internal knowledge sessions or trainings for sales, presales, and business development teams. Provide demo "cheat sheets" and updated functionality overviews tied to new releases or feature flags. Build and maintain modular demo materials, including: Slide decks Role-based walkthroughs Feature comparison charts (vs. competitors) Recorded demo clips (internal or client‑facing) Participate in cross‑functional feedback loops with Product and Implementation teams to surface recurring customer questions, usability concerns, or feature gaps. Assist with technical discovery calls by helping interpret client needs and aligning solutions to operational realities. Demonstrate and articulate integration pathways (APIs, data exchange, identity matching) and data migration considerations at a conceptual level. Contribute to solution positioning for CJIS compliance, security posture, and deployment models (cloud vs. hybrid) as needed. Track and document product limitations and workarounds for demo use, ensuring transparency and credibility. Support onsite conference events, trade shows, or workshops, including booth demos and scheduled meetings. Perform other related duties as assigned. Requirements Typically requires a minimum of 46 years of related experience. Successful contribution to at least two full‑cycle implementations, including involvement in configuration, stakeholder interaction, and post‑deployment support over a 2+ year period. 35 years of direct experience working with or supporting courts, prosecution offices, defense offices, supervision agencies, or other justice‑related departments. 3+ years of experience conducting live demonstrations of enterprise software to technical and non‑technical audiences, including agency leadership. Proven ability to independently plan, tailor, and deliver robust software demonstrations without engineering or developer support. Comfortable adjusting demo flows in real‑time based on audience response or specific use case exploration. Experience building or refining demo environments to simulate real‑world scenarios, including management of metadata prep (e.g., charges, hearings, tasks, case notes). Strong verbal, written, and presentation skills, with an ability to articulate complex workflows in clear, client‑friendly terms. Experience engaging with client stakeholders, including judges, attorneys, administrators, and IT staff, to understand business needs and adapt demo content accordingly. Skilled in handling objections and competitive comparisons during the sales cycle. Willing and able to travel (typically 1025%, may vary) for onsite demos, discovery sessions, or trade show events. Maintains a dedicated, business‑appropriate home office environment that supports professional client interactions. Must have reliable, high‑speed internet and a suitable setup for remote demonstration delivery. Growing subject matter expertise in at least one of the following domains: Courts (case management, scheduling, e‑filing) Supervision (compliance tracking, probation workflows) Prosecutors (charging, case prep, discovery) Defenders (conflict checking, time tracking, client communication) Ability to map system functionality to agency needs and policy objectives, improving trust and rapport with public sector clients. Experience working within Agile teams or formal training in Scrum or Agile methodologies is considered a strong asset. The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties; additional responsibilities may be assigned. At this time, we are only able to consider candidates who are Canadian or U.S. citizens or permanent residents due to employment authorization requirements. We are unable to provide visa sponsorship or work authorization support for this position. Benefits Competitive compensation based on skills, experience, and years of service. Quality medical, dental and vision coverage. Competitive paid time off as well as paid holiday time. 401(k) retirement (US) and GRRSP (CDN) programs. Annual professional development funds - $1,500 USD annual per employee. Book subscriptions with an extensive library in each office for personal and professional growth. Flexible working hours which you can coordinate with your supervisor. Ability for employees to work from a remote location (e.g., home) or office. Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees. Travel opportunities between Journal Technology offices and with clients. #J-18808-Ljbffr