Customer Service Representative

Job Posting Title

Account Services /Customer Service Representative

Who We Are

LaFrance Corp is a privately owned business founded in 1946. Our corporate headquarters is located in Concordville, Delaware County, PA. LaFrance Corp is a creative work community with a strong corporate culture and fundamental core values such as Family, Teamwork, Use of the Creative Process, Respect for our Roots, Love of Technical Challenges, Honest and Fair, and Home-Grown Management. Business Units within LaFrance Corp include LaFrance, PacTec, Benmatt Industries and JAT Creative Products.

LaFrance Corp is a global leader in the design, development, and manufacturing of on-product branding. We work with top leaders in consumer and professional markets. Our products can be seen on high-end sunglasses, premium refrigerators, car key fobs, top-rated golf clubs, robotic vacuums, and much more. We believe small details make a lasting impression and build brand strength for our customers.

What Sets Us Apart

At LaFrance our core guiding principle is to Live Long and Prosper. With over 75 years of experience, we continue to drive value and success with top global brands. We maintain a casual, yet professional atmosphere and promotion from within is an essential core value. We believe in a work life balance and promote a healthy lifestyle program for all employees. Our volunteer team provides multiple opportunities a year to serve our community. We acknowledge our team members' years of services with quarterly employee luncheons, knowing the people are what makes our company great.

Benefits include medical, dental, vision, life and disability insurance, tuition reimbursement, vacation, paid holidays, relaxed dress code, culture teams, 401K Plan, and a fitness center on the premises.

LaFrance Corp is currently seeking an Account Services/Customer Services Representative.

This is a hybrid role.

About the Role

The Account Services /Customer Services Representative works with the Account Teams and the Customer to provide on-time manufacture and delivery of branding products.

Key Responsibilities:

• Communicates proactively with customers regarding order status, shipment schedules, lead times, and delivery commitments
• Creates, edits, and acknowledges sales orders both manually and via electronic portals; Identify special requirements and communicate them to the Production planning team
• Monitors open sales orders and works with production Planning and Shipping teams to ensure on-time delivery
• Creates, edits, and maintains customer and part specific master data including Customer billing and ship-to information, customer part number cross references, customer pricing
• Communicates and coordinates with internal team members to support excellent performance for our customers
• Investigates customer concerns and coordinates internal teams to resolve order, shipment, quality, or invoicing issues
• Maintains accurate records of customer interactions

Requirements:

• 5 years of customer service experience
• Associate or bachelor's Degree preferred, or an equivalent combination of education and relevant experience
• Excellent and proven organizational and time management skills
• Ability to manage multiple priorities while maintaining a high degree of accuracy and attention to detail
• Demonstrated ability to prioritize multiple customer requests and resolve issues in a fast-paced environment
• Strong written and verbal communication skills
• Proficient in Microsoft Excel, Outlook, and other Microsoft Office applications; Advanced Excel experience a major plus
• Detail-oriented individual
• Ability to learn customer-specific ordering, forecasting, and supplier portal systems
• Demonstrated professionalism and strong verbal communication skills when interacting with customers and internal teams
• Experience supporting customers in a manufacturing, supply chain, distribution, or industrial environment preferred
• Experience working within an ERP system preferred; Microsoft Dynamics Business Central is a plus

We seek candidates that share the following Values:

• Passion for learning and creating results
• Eager to be a major contributor to a championship team's success
• Love of challenges
• Respect for all employees as family members
• Commitment to support our Corporation in living our Core Values