Contact Center Hybrid Specialist 1

:

As a Contact Center Hybrid Specialist 1, you will be responsible for:

• Deliver exceptional service to members via phone and video.
• Educate members on Summit's products and services.
• Resolve inquiries with accuracy and efficiency.
• Refer members to appropriate departments or specialists.
• Meet service and sales goals through structured training and coaching.
• Ensure compliance with BSA, OFAC, and USA Patriot Act/CIP regulations.

Job Specifications:

• High school diploma or equivalent.
• 2+ years of customer service experience (1+ year in financial or contact center preferred).
• Strong communication and problem-solving skills.
• Ability to adapt in a dynamic, fast-paced environment.
• Familiarity with Microsoft Office and basic financial calculations.

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all outcomes, responsibilities and qualifications required of employees assigned to this job.

Why Join Us?

• A career that makes a difference in people's lives.
• Opportunities for professional development and internal advancement (44% of our roles are filled internally!).
• A supportive, inclusive workplace where your voice matters.
• Competitive benefits and a culture that values your well-being.

Check us out online, talk to someone who works here, or visit one of our branches. If Summit feels like your tribe— apply today and start your journey with us!

Required Statement Sections

Physical Demands of Position: While performing the duties of this position, the employee is required to sit, stand and walk, use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and /or carry up to 10 pounds.

Environmental/Working Conditions: Works in a typical administrative setting with climate control and appropriate lighting. Travel to branches requires exposure to outdoor and traffic conditions.

Equipment Used: Variety of office equipment (telephone, printer, pc, mobile devices, etc).

EEO Statement: At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit, and business need.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.