Customer Care Provider

Customer Care Provider

Reports To: Director of Customer Experience

Ideal for Work-Life Balance: No nights or weekends!

Team Member focused!

Family-oriented!

Clean, bright, safe, friendly work environment!

Team Appreciation Lunch Fridays!

Located in Barbours, PA - 15 miles outside of Williamsport, PA.

Summary:

Pneu-Dart, Inc. is the leading global provider of remote delivery systems. We utilize innovative in-house design systems to produce products for the animal livestock and wildlife industries.

Aligned with our commitment to exceptional customer experience, we are seeking a Customer Care Provider (CCP) who delivers organized, professional, and timely support to our customers while serving as a knowledgeable ambassador for the Pneu-Dart brand. This role requires strong organizational, planning, and communication skills, along with the ability to travel periodically to corporate events and trade shows to represent the company throughout the year.

Responsibilities:

Aligned with the PDI Core Values, our Customer Care Providers (CCPs) deliver exceptional, organized, and prompt care to our valued customers. Embracing teamwork, we take pride in:

• Managing front-line telephone queues, offering firsthand expertise on products, services, and ongoing campaigns.
• Maintaining and overseeing client accounts within the Order Management System (OMS).
• Ensuring accurate data entry, meticulous attention to detail, and clear documentation.
• Addressing clients' needs and concerns comprehensively, striving for one-call resolutions whenever feasible.
• Providing timely responses to all email inquiries, aiming for a 24-hour turnaround.
• Processing online orders, proactively engaging with clients to provide valuable insights and product education.
• Adhering to all procedures and guidelines, ensuring compliance in every transaction.
• Handling daily closings, monthly statements, and other tasks as required.
• Assisting with various customer needs as they arise.
• Traveling periodically throughout the year to corporate events, trade shows, and industry functions, representing Pneu-Dart in a professional, organized, and customer-focused manner

Knowledge, Skills & Abilities

• Proficient in Enhanced Call Control, balancing efficiency with the acquisition of necessary customer information.
• Possesses a customer-focused mindset with strong interpersonal skills and the ability to gauge customer sentiment.
• Works effectively in diverse team settings, fostering collaboration.
• Demonstrates clear written and verbal communication skills, along with active listening abilities.
• Familiarity with basic accounting procedures.
• Efficient in time management, adaptable to fluctuating business demands.
• Exhibits an outgoing personality while maintaining composure in high-pressure situations.
• Proficiency in Office Suite programs, including word processing, spreadsheets, and calendar management.
• Flexible and capable of adjusting daily schedules to meet customer and business needs.

Education & Experience

• High School Diploma/GED or equivalent required.
• Associates degree in business administration or equivalent experience preferred.
• Ideally possesses 2-4 years of experience in customer service, call center operations, or a related field.

Mental and Physical Requirements

• Capable of fulfilling the responsibilities of the role, with or without reasonable accommodation.

Pneu-Dart, Inc is equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.