Hotel Front Desk Agent

Job Description

Job Description

Front Desk Agent – Guest Service Representative

We are seeking a friendly, professional, and reliable Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you play a vital role in creating a welcoming atmosphere and ensuring a seamless experience from check-in to check-out. This role is perfect for someone who enjoys interacting with people, excels at multitasking, and takes pride in providing top-tier customer service.

Schedule & Availability

• Shifts: Primarily afternoon/evening (3:00 PM – 11:00 PM) and morning (7:00 AM – 3:00 PM)

• Position Type: Part-Time (Full-Time may be available based on performance and need)

• Requirement: Open availability, including weekends and holidays, is highly preferred.

Primary Responsibilities

• Guest Relations: Enthusiastically welcome guests, process check-ins/outs, and handle room assignments and keys.

• Reservations & Payments: Accurately manage reservations via phone and walk-ins; process payments, credits, and adjustments securely.

• Communication: Act as the "hub" of the hotel by answering multi-line phone calls and coordinating with Housekeeping and Maintenance teams to meet guest needs.

• Sales & Revenue: Actively sell available room inventory and promote hotel amenities using approved rates and brand guidelines.

• Concierge Services: Provide guests with helpful information regarding local attractions, dining recommendations, and directions.

• Property Upkeep: Maintain the cleanliness and organization of the lobby, front desk, and coffee station; ensure the gift shop is stocked and organized.

• Problem Solving: Address guest concerns or requests promptly and professionally, ensuring a high level of satisfaction.

• Documentation: Complete daily shift checklists and maintain accurate records of guest requests or maintenance issues.

Expectations for Success

• The "Face of the Hotel": Maintain a professional appearance and a positive, "can-do" attitude.

• Reliability: Punctuality and dependable attendance are non-negotiable.

• Multitasking: Ability to remain calm and efficient during busy periods (e.g., heavy check-in hours).

• Discretion: Maintain strict guest privacy and security at all times.

Qualifications

• Education: High School Diploma or GED required.

• Experience: Previous customer service experience required; hotel front desk experience is a plus.

• Technical Skills: Comfortable using computer systems, including Property Management Systems (PMS) and basic office software.

• Communication: Strong verbal and written communication skills in English.

Physical Requirements

• Ability to stand for extended periods (up to 8 hours).

• Ability to lift or move items up to 20 lbs (such as guest luggage or market inventory).

How to Apply

If you are a people person with a passion for hospitality, we want to hear from you!

• Apply via: ZipRecruiter

• Email Resume to: View email address on jobswipe.net

Start your journey with us for an introduction to the hospitality industry and customer service, offering growth and memorable guest experiences!

Company Description

Start your journey with us for an introduction to the hospitality industry and customer service, offering growth and memorable guest experiences!