Remote Field Service Technician

Job Description

Job Description

Field Service Technician II About Us

We are a long-established heavy industrial manufacturing and service organization supporting industries such as mining, energy, wood products, marine, and steel production. Our team specializes in the installation, maintenance, repair, and commissioning of heavy industrial equipment that keeps critical infrastructure operating safely and efficiently. We are seeking a skilled Field Service Technician who enjoys solving mechanical and electrical challenges while providing exceptional customer service.

Position Summary

We are seeking an experienced Field Service Technician II to join our growing service team. This position is ideal for a mechanically inclined professional who enjoys traveling, troubleshooting complex industrial equipment, and working independently at customer sites. This role requires approximately 80% travel throughout the United States, with occasional overtime and weekend work based on customer needs. While the position is based in South Dakota, it is not necessary for candidates to live there.

Responsibilities

• Travel to customer locations to install, inspect, troubleshoot, repair, and maintain heavy industrial equipment.
• Diagnose and repair mechanical, hydraulic, pneumatic, and electrical systems.
• Read and interpret mechanical drawings, electrical schematics, hydraulic diagrams, and technical manuals.
• Perform preventative maintenance, equipment inspections, and emergency service repairs.
• Install replacement components and perform equipment modifications and upgrades.
• Troubleshoot motors, gearboxes, bearings, conveyors, pumps, hydraulic systems, and electrical controls.
• Safely operate hand tools, power tools, precision measuring equipment, and diagnostic instruments.
• Complete detailed service reports, inspection documentation, and customer work orders.
• Communicate professionally with customers regarding equipment status, repair recommendations, and maintenance needs.
• Work independently with minimal supervision while representing the company in a professional manner.
• Follow all company and customer safety procedures, including lockout/tagout and required PPE.
• Assist with equipment commissioning, start-ups, and operator training as needed.

Qualifications

• Positive attitude, dependable attendance, and commitment to safety and customer satisfaction.
• Minimum 5 years of industrial maintenance, field service, heavy equipment, or related mechanical experience preferred.
• Strong mechanical troubleshooting skills with knowledge of hydraulic, pneumatic, and electrical systems.
• Ability to read and interpret blueprints, electrical schematics, hydraulic diagrams, and service manuals.
• Experience with industrial conveyors, crushers, aggregate equipment, processing equipment, or similar heavy machinery is preferred.
• Basic welding and fabrication experience is a plus.
• Knowledge of PLC-controlled equipment and industrial electrical troubleshooting is preferred.
• Ability to safely use overhead cranes, forklifts, and rigging equipment.
• Valid driver's license with an acceptable driving record.
• Willingness and ability to travel approximately 80% , including overnight travel throughout the United States.
• Ability to work overtime, weekends, and respond to customer emergencies as needed.
• Ability to lift up to 75 pounds and work in physically demanding environments, including climbing ladders, working at heights, and in outdoor conditions.

Preferred Qualifications

• Experience supporting aggregate, mining, asphalt, concrete, recycling, or other heavy industrial equipment.
• Welding certifications or industrial maintenance certifications.
• Experience with PLC troubleshooting, VFDs, and industrial motor controls.
• OSHA 10 or OSHA 30 certification.
• Strong customer service skills with the ability to build positive relationships while working independently in the field.

You should be proficient in:

• Industrial Electrical Experience
• Field Service Readiness
• Equipment Diagnostics & Troubleshooting
• Equipment Installation & Wiring
• Equipment Repair & Maintenance
• Equipment Installation