Customer Service Representative - State Farm Agent Team Member

Customer Service Representative – Service Focused with In-Book Sales Opportunity Nick DeMaio State Farm 130 Almshouse Road, Suite 104 Richboro, PA 18954 Full‑Time | In‑Office Benefits 401(k) Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development Licensing Requirement (Job Contingent) Fully licensed or willing to obtain licensing with agency support Property & Casualty license must be obtained prior to your Day 1 start Life & Health license must be obtained within 45 days of your start date Full guidance, study support, and resources provided throughout the licensing process Role Overview As a Customer Service Representative, you will serve as a primary point of contact for customers, handling policy needs, resolving inquiries, and ensuring a seamless and positive experience. This is a service‑first role with opportunities to contribute to agency growth through thoughtful, needs‑based in‑book sales conversations. Success in this role is measured by customer satisfaction, retention, and contribution to agency growth. Responsibilities Provide exceptional service to new and existing policyholders Answer customer inquiries and provide clear, accurate policy information Assist with policy changes, endorsements, billing questions, and account updates Support customers through claims‑related questions and follow up as needed Build strong relationships that support retention and customer loyalty Identify opportunities to strengthen coverage and pivot service conversations into in‑book sales Maintain accurate and detailed records of customer interactions Collaborate with team members to deliver a consistent, high‑quality customer experience Ensure compliance with agency standards and regulatory requirements Qualifications Strong customer service and relationship‑building skills Excellent communication and interpersonal abilities Detail‑oriented with strong organizational and multitasking skills Problem‑solving mindset with a focus on customer experience Comfortable discussing coverage options and identifying opportunities when appropriate Positive, team‑oriented attitude with a strong work ethic Ability to meet licensing requirements outlined above Prior Customer Service Experience Preferred What We Offer Competitive base salary plus performance‑based incentives Full support through the licensing process Ongoing training and professional development Supportive, collaborative team environment Opportunities for growth and advancement within the agency Compensation: $50,000.00 – $70,000.00 per year Equal Opportunity Employer Nick DeMaio State Farm is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status. #J-18808-Ljbffr