Client Service Representative

Overview VCA Animal Health Center has opportunities available for Client Service Representatives to join our team. Why Join the VCA Animal Health Center Family? Access to the people and financial resources of a large veterinary community Leadership opportunities Opportunities to give back through strong Shelter partnerships and VCA Charities Tuition support and sponsorships Free wellness subscriptions (Head Space) Competitive wage Life, long and short term disability insurance Paid parental leave Paid vacation and sick time 401(k) Job Summary At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. Knowledge, Skills and Abilities Must be friendly, outgoing, people‑oriented. Excellent communication skills. Telephone and computer skills are necessary. Must be a team player willing to learn new techniques and treatments and to accept change. Education and Experience High School Diploma Physical Requirements Dependable attendance is required. Any allergies to animals must be controllable through medication. Must be able to lift 40 pounds. Must be willing to work long or irregular hours under pressure conditions. This position requires the ability to walk, bend, stand and reach constantly during a minimum 8‑hour day. Visual acuity sufficient to maintain accurate records, recognize people and understand written directions. Ability to speak and hear sufficiently to understand, give information in person and over the telephone. Duties Ensure that clients and pets feel welcome and comfortable. Serve as “Ambassadors” of creating and maintaining goodwill for the hospital. Build rapport with clients and pets. If there is a delay, keep clients informed of expected wait times. Provide telephone support to ensure that clients’ calls and requests are being processed in a timely manner. Flexibility in working hours is required to ensure that the job is done properly. Housekeeping and Maintenance of Hospital Make certain the hospital both inside and outside, including parking lot and entry, is kept extremely clean throughout the day (so that a client could come back and see their pet without any notice). This includes your own clothing and appearance. Clearly communicate client concerns and requests orally and in written documentation. Keep records up to date. This includes client records with charges, vaccine status, medications administered, laboratory reports, etc. Handwriting must be neat and legible. This position pays $17.00‑$20.00/hour depending on experience and qualifications. Equal Opportunity Employer We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. #J-18808-Ljbffr Dormont Manufacturing Co