Arrival Lead Customer Service Agent (ZG)

Pacific Aviation

Arrival Lead Customer Service Agent

Pacific Aviation is seeking a professional, service-oriented, and dependable Arrival Lead customer service agent to support Zipair (ZG) operations at San Francisco International Airport (SFO). This role serves as a key point of coordination during arriving flight operations, ensuring passengers receive exceptional service while maintaining safe, efficient, and compliant arrival processes. If you thrive in a fast-paced airport environment and enjoy supporting both customers and operational teams, we encourage you to apply.

As an Arrival Lead Customer Service Agent for Zipair (ZG), you will lead and coordinate arrival operations, assist passengers throughout the arrival process, communicate operational updates, and support baggage service activities. This role serves as a liaison between airline partners, CBP, ground handling teams, and internal stakeholders to ensure a seamless, safe, and compliant arrival experience for passengers and crew.

What You'll Do

Lead arrival operations and coordinate activities to ensure smooth passenger offboarding and operational readiness
Liaise with CBP, ground handlers, airline representatives, and internal teams to support efficient arrival processing
Ensure safe, compliant passenger and baggage handling in accordance with airline and airport procedures
Support customer service agents during operations and escalate issues as needed

Arrival Coordination

Contact wheelchair service providers following operational briefings and communicate passenger assistance requirements
Coordinate arrival gate readiness and verify gate setup prior to aircraft arrival
Monitor gate status and communicate operational updates to internal teams
Open and manage FIS access points in accordance with arrival procedures
Provide real-time flight milestone updates, including aircraft arrival, door opening, passenger deplaning, and crew deplaning events
Communicate baggage carousel information to arriving passengers

Baggage Service Support

Assist passengers with damaged, delayed, or missing baggage inquiries
Document baggage issues and communicate findings to operational teams
Support baggage claim operations and customer service recovery efforts
Process left-behind and lost-and-found items in accordance with airline procedures
Record and maintain lost-and-found documentation and tracking records

Customer Service Operations

Collaborate with airline teams and fellow agents to support smooth daily operations
Deliver exceptional customer service in a fast-paced airport environment
Make clear announcements and provide accurate directions to passengers
Assist passengers at service and check-in counters as needed
Verify travel documents and ensure compliance with airline, TSA, and airport requirements
Respond professionally to customer concerns and support issue resolution

Pacific Aviation

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Arrival Lead Customer Service Agent (ZG) in San Francisco, CA vacancy

AI Strategy Lead
$180k
...agentic buying. When agentic buying arrives for their industry, a company'... ...to (1) understand how AI agents evaluate them, (2) enable AI... ...d own You'd be the engagement lead for a portfolio of companies who... ...walkthrough of current customers and impact generated, post-NDA...
Suggested
Work at office
Remote work
Shift work
Mekion Consulting
San Francisco, CA
5 days ago
Bar Security Lead
...of beer, wine, spirits, table service, and premium champagnes, along... ...Responsibilities: To lead the security team on a nightly... ...management, when necessary, to ensure customer satisfaction. To extend a... ...professional greeting to guests as they arrive, and to thank them as they...
Suggested
Immediate start
Shift work
Night shift
Weekend work
Afternoon shift
White Rabbit Bar
San Francisco, CA
10 days ago
Lead Retail Customer Service Associate
$23.05 - $27.11 per hour
Position Summary The Lead Consultant is knowledgeable in all areas of the Store’s business... ..., and consistently delivers a positive customer experience to all customers. The Lead... ...the appropriate FedEx Office products and services; producing complex orders; operating equipment...
Suggested
Hourly pay
Minimum wage
Contract work
Work at office
Local area
Shift work
FedEx Office
San Francisco, CA
4 days ago
Managing Lead Counsel
$200k - $240k
...most experienced drone delivery service. We are on a mission to serve... ..., and retail products. Our customers include the world's largest... ...for an experienced counsel to lead our global IP portfolio initiatives... ...a part of our system works to arrive at the right strategic...
Suggested
Local area
Zipline
San Francisco, CA
a month ago
Corporate Event Lead
$23.51 - $33.85 per hour
...packaging, print, and business services to the world’s most respected... ...connections across the entire customer journey. Job Description The Corporate Event Lead is a client-centric lead role... ...Champion the guest journey from arrival to departure, ensuring every...
Suggested
Hourly pay
Full time
Work at office
Remote work
Flexible hours
Shift work
RR Donnelley
San Francisco, CA
5 days ago
Lead Supervisor I
$17 - $27.75 per hour
...sales targets and deliver an exceptional customer experience • Serves as a Brand Ambassador... ...and increasing brand awareness • Leads implementation of Company initiatives and... ...uses it for improvements in products and services; acts with customers in mind; establishes...
Minimum wage
Shift work
Tapestry
San Francisco, CA
5 days ago
Lead Installation Technician
...depletion of natural resources. Glacier builds custom sorting robots designed to sort apart... ...and CBS. We're looking for a Deployment Lead to own robot installs end to end,... ...schedules, and staffing before the team arrives, then lead that team on-site to execute the...
Afternoon shift
End Waste
San Francisco, CA
4 days ago
Specialist Lead, Channel Sales - Google -C_MAT
$100.4k - $197.4k
...ownership, and disciplined pipeline tracking.Capture and share leading practices, client examples, market signals, and successful co-sell... ....Knowledge of enterprise software solutions, consulting services, and the broader Google marketplace.The TeamThe Sales Center of...
Local area
Deloitte
San Francisco, CA
2 days ago
Lead Host/Hostess - Casual
...sophistication. About the Role: As a Lead Host at PABU Izakaya, you set the... ...reservations and guest flow, and ensuring every arrival and departure is handled with warmth,... ...passionate. You will be an integral part of our service team and the first point of contact for...
Casual work
Local area
Flexible hours
MINA Group
San Francisco, CA
a month ago
Medical Office Assistant (Site Lead)
$28 - $30 per hour
...Job Description Job Description Position Summary The Front Desk Medical Assistant / Site Lead plays a dual role that combines exceptional patient-facing service with operational and clinical support. This individual will ensure smooth day-to-day clinic operations,...
Hourly pay
Full time
Work at office
Monday to Friday
Salma Health
San Francisco, CA
a month ago
Field GTM Lead, Sales Acceleration, Okta Secures AI
$165k - $226k
...roleOkta Secures AI is Okta's product line for agent identity: securing what AI agents can... ...team owns the category narrative, direct customer engagement, field enablement, deal-... ...improvement, and market presence, all in service of one number: pipe-to-revenue conversion...
Local area
Worldwide
Flexible hours
Shift work
Okta
San Francisco, CA
2 days ago
Lead, Public Relations
$132k - $198k
...destiny.About the team and role:We're looking for a Public Relations Lead who's always plugged into what's trending. Someone who knows... .... You'll tell that story to brand marketers, CMOs, and the customers we serve. You'll be responsible for building out our biggest research...
Work at office
Klaviyo
San Francisco, CA
17 hours ago
Payment Risk Consulting Lead
$190.08k - $262.8k
...their financial accounts to the apps and services they want to use. Plaid’s network covers... ...capabilities across Signal and Guarantee. We help customers tune thresholds and rules so they can... ...customer-facing Payment Risk Consulting Lead for Signal and Guarantee. You will...
Work experience placement
Work at office
Local area
Plaid Financial
San Francisco, CA
17 hours ago
Sourcing Lead
$132k - $181.5k
...sourcing for Marketing and Professional Services, and maintaining the range to flex into... ...You'll own meaningful problems that serve customers around the globe with the agency to move... ...a team of early product and engineering leads from Square. We’re backed by some of the...
Contract work
Work experience placement
Work at office
Local area
Remote work
Monday to Friday
Flexible hours
Shift work
3 days per week
Faire
San Francisco, CA
2 days ago
Research Lead, Policy Communications
$347k - $385k
...benefits and risks into practical guidance for responsible research, product development, and deployment.About the RoleAs Research Lead, Policy Communications, you will build and lead a rigorous research program that helps OpenAI understand how people engage with complex...
Work at office
Local area
Remote work
Relocation package
Flexible hours
OpenAI
San Francisco, CA
2 days ago
Lead, Product Management & Innovation
$197.3k
General Information Job Title Lead, Product Management & Innovation Job ID... ...have a passion for designing and developing customer-centric innovative solutions, a foundation... ...take part in ideation, journey mapping, and service design workshops to co-create with users...
Permanent employment
Full time
Work at office
Local area
Home office
3 days per week
Bain & Company
San Francisco, CA
17 hours ago
Social Media Lead
$155k - $185k
Backed by leading Silicon Valley investors, Peregrine helps public safety organizations, state and local and governments, federal agencies... ...at every touchpoint. Today Peregrine supports hundreds of customers across 30+ states and two countries, serving more than 125 million...
Local area
Peregrine Technologies
San Francisco, CA
1 day ago
Fund Group Lead
$130k - $143k
...work in a collaborative environment? As an experienced Fund Group Lead you will have the ability to share new ideas and collaborate on... ...that is tailored specifically for long-term, onsite client service delivery.Work you’ll do/Responsibilities This is a Managed Service...
Local area
Deloitte
San Francisco, CA
5 days ago
Senior Lead, Payments Change Delivery
$139k - $260k
...Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates... ...digital world. About this role:Wells Fargo is seeking a Senior Lead Business Execution Consultant to join the Change Delivery team...
Full time
Work experience placement
Work at office
Wells Fargo
San Francisco, CA
17 hours ago
Senior Lead, Public Relations
$152k - $228k
...re looking for a Senior Public Relations Lead to join Klaviyo's growing Communications... ...critical player in building out our AI and agent story for the enterprise and help tell it... ...compensation (OTE) for sales and customer success roles, equity, sign-on payments,...
Klaviyo
San Francisco, CA
17 hours ago
Content Management Lead
$44 - $54 per hour
...Functional Leadership Nice to have skills · Business Communication · Stakeholder Management Detailed Job Description: Lead the onboarding of brands onto a new DAM platform Aprimo, Orange Logic, or AEM Assets, partnering with business stakeholders, vendors...
Full time
Long Finch Technologies
San Francisco, CA
16 days ago
Senior Lead, External Research, Analysis, and Disclosures
$188k - $274k
...public-facing energy research and disclosures.Lead complex exploratory data analysis and... ...what’s possible. We empower Google customers with breakthrough capabilities and insights... ...delivering unparalleled computing power to global services, and providing the essential platforms...
Worldwide
Google
San Francisco, CA
2 days ago
Senior Analytical Lead, Large Customer Sales
$124k - $180k
...quantify opportunities, anticipate risks, develop solutions to customer marketing challenges, and measure success.Help customers navigate... ...lifetime value, customer segmentation, and behavioral insights. Lead the full lifecycle of analytics and measurement initiatives, from...
Shift work
Google
San Francisco, CA
1 day ago
Analytical Lead, Retail West, Large Customer Solutions
$108k - $154k
...investigative modeling for key client/partner projects, apply or customize tools (e.g., dashboards) and frameworks to identify... ...trust Google with their most important goals.As an Analytical Lead, you are a trusted advisor to large customers, using data-driven...
Shift work
Google
San Francisco, CA
1 day ago
Industrial Wastewater Program Lead - Oil, Gas and Chemicals Practice
...impact.HDR is searching for an Industrial Wastewater (IWW) Program Lead - Oil, Gas, and Chemicals Practice.Candidates for the IWW Lead... .... Responsibilities include:Lead Business Development of IWW Services for our Oil, Gas, and Chemicals Practice in North America.Lead business...
For contractors
HDR
San Francisco, CA
1 day ago
Venture Lead, Creator Services - Adobe Incubator
$172.4k - $334.5k
...incubating next-generation ideas. You will lead a team of engineers, designers, and... ...to bring a product to life, test it with customers, and demonstrate product-market fit.This... ...the vision for the full stack of creator services, e.g., brand deal discovery, negotiation,...
Full time
Temporary work
Local area
Worldwide
Adobe Systems
San Francisco, CA
2 days ago
ERM Compliance Lead
$111k - $135k
...effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of... ...challenge.What you’ll doAs a Risk & Compliance Lead at Brex, you will play a critical role in...
Fixed term contract
Work at office
Remote work
Work from home
Brex
San Francisco, CA
2 days ago
Receptionist/Office Administrator
...Administrator Our client, a leading global investment management... ..., is seeking a polished and service-oriented Receptionist / Office... ...new hire offices prior to arrival. Provide supplemental support... ...skills. Strong customer-service mindset with a genuine...
Full time
Work at office
Local area
Flexible hours
Career Source Group, LLC
San Francisco, CA
3 days ago
Lead Front Bar Receptionist
...re setting the new standard in the growing $9 billion skincare services industry with a vision to establish an unparalleled presence across... ...retail product inventory and supply usage. Coaching team in customer service protocols and ensure consistency for each client...
Full time
Local area
Night shift
Weekend work
FACE FOUNDRIÉ
San Francisco, CA
2 days ago
Engagement Coordinator and Office Administrator
...include innovative growth brands backed by leading venture capital and private equity firms... ...the office and greets guests upon arrival, typical schedule is 9am to 5pm but remains... ...an executive search firm, professional services firm, or similar type of role ● Proficient...
Full time
Work at office
Local area
Flexible hours
3 days per week
True Platform
San Francisco, CA
a month ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Arrival Lead Customer Service Agent (ZG). Be the first to apply!