Change Management Lead

Shaw AFB, SC Education/Certifications: Bachelor’s Degree (Will accept Associate’s and 4 additional years of experience or High School Diploma with 8 additional years of experience); ITIL 4 (MP) Years of Experience: 3+ years’ IT experience in change management Clearance Level & Investigation: Secret IA Cert Level (DoD 8570.01): IAT II Computing Environment Certifications: ITIL 4 (MP) Qualifications: The Change Management Lead must maintain the following minimum qualifications: Minimum of 3 years’ I.T. experience in change configuration and change management. DoD 8570.01 M compliance for IAT Level II with an ITILv3 or ITILv4. Hold a Secret clearance. Bachelor’s Degree required – may substitute additional years of experience in lieu of advanced degree Additional 4 years of experience with Associate’s Degree Additional 8 years of experience with High School Diploma Must have sufficient CM expertise to perform the following required functions: Ensure CM process operated and maintained according to guidelines provided by process owner. Support and maintain new and existing schedules. Implement and recommend improvements to CM process, working methods, and tools. Conduct workshops and seminars to train supported customer personnel on proper methodology to maintain proactive CM program. Coordinate approved changes to Configuration Management Database (CMDB) structure including attributes and relationships. Produce and issue management reports from CMDB. Provide operations-related, technical advisory support to Configuration Control Board (CCB) process. Provide reports, statistics, and metrics of actions and decisions of Change Advisory Board (CAB). Provide support for CAB meetings, which includes meeting agenda development, attendee notification of meetings, entry of board-related data into appropriate databases, and identification and troubleshooting of problems related to CCB action items/issues. Process regular discrepancy reports. Responsibilities: Plan, coordinate, and participate in IT Change Management (ChM) Process (Change Management). Coordinate documentation and implementation of Tenant Change Proposals (TCP) with supported customer’s representatives (Change Management). Review and coordinate with Government’s E&I Commands in response to requests for information (RFI) (Change Management). Perform the following ChM functions: Facilitate meetings Obtain all necessary information and documentation to facilitate Requests for Change (RFC) Review, evaluate, prioritize, and prepare all RFC packages for evaluation Maintain change log, history, and documentation for all RFCs Maintain change schedule Validate RFC processing compliance with Customer ChM process Provide daily support and assistance to supported customer with regard to change status requirements, deadlines, and problems Document lessons learned and recommend areas for improvement within ChM process to Change Management Program Manager and Deputy Adhere to all communication, reporting, monitoring, and audit requirements from Change Management Program Manager and Deputy Develop and maintain technical requirements, specifications, and design documents for DoD- and Army-managed systems within CENTCOM AOR to support creation and sustainment of comprehensive and accurate CMDB (Configuration Management). Analyze technical impacts of software/hardware maintenance enhancements and/or modifications to system product Baselines (Configuration Management). Provide technical support to mitigate any potential impacts (Configuration Management). Be responsible for maintenance and tailoring of CM processes, working methods, and tools (Configuration Management). Provide CM support of all computer systems, networks, workstations, software development activity, performance tool development, distribution, and applications distribution (Configuration Management). Support Configuration Management Primary Services Deliverables. Manages efforts of Change and CM Support Services team to provide technical and engineering expertise in translation of functional requirements and design criteria. #J-18808-Ljbffr