ER Coordinator

Job Description

Job Description

Guardian Veterinary is a progressively evolving, privately owned and operated emergency and specialty small animal hospital with our flagship location in picturesque Brewster, NY. Situated an hour north of Manhattan, Guardian Veterinary offers up both wide open spaces for hiking and apple picking, as well as the hustle and bustle of NYC at your fingertips. Our mission is to provide “Exceptional Care. Without Exception.” Our prodigious team operates in a state of the art 30,000 square foot fully renovated facility. We are one of the few to offer the best surgical suites and are a premier neurology center in New York. Our CEO, Dr. Jason Berg is board certified in Neurology and Internal Medicine. He founded Guardian Veterinary in 2018 committed to providing the best care possible to all our clients. We have a 24/7 Emergency Room in our Brewster, NY location and in addition we provide Neurology, Internal Medicine, Critical Care, Surgery, Ophthalmology, Cardiology, Oncology, Sports Medicine, Rehabilitation, Blood Bank and diagnostic imaging and laboratory services. Since our founding, Guardian Veterinary has grown to include locations in Middletown, NY, for ER Services, overnight and weekends/holidays as well as a General Practice in the Bronx, NY. We are ahead of the curve with current and new advancements in the veterinary world and keep our gaze on the evolving and exciting veterinary horizon.

The culture of Guardian Veterinary is team oriented and is geared to our team members being who they are with our full support. Guardian Veterinary has growth and learning opportunities in the air. We support your growth by investing in you and your future by providing CE trainings we offered monthly; listening to our team, to constantly work to better our team; career advancement opportunities as Guardian Veterinary grows; mentorship & training; ability to learn from notable talented professionals in the field; 401k options; group whole life insurance; exceptional benefits (health, vision and dental); PTO; Maternity & Paternity leave; mental health services at no cost and much more…..with a whole lot of heart.

**Must have their own reliable transportation**

** Must have a High School Diploma with 2 years’ experience working in a veterinary hospital/veterinary clinic**

**Location is in Brewster, NY**

**Hourly Pay: $22.00 per hour. **Compensation to commensurate with experience

Responsibilities:

• Welcome ER patients as soon as they arrive, introduce yourself as the point of contact during their visit and immediately reach out to the rDVM for records on the patient.
• Work with the ER doctor and the technician to determine the best course of action for the patient and then present the estimate to the client for either immediate treatment or admission.
• Walk the client through the signing estimate, process to leave a deposit and verify contact information. Help the client apply for financial assistance if needed.
• Advise the ER doctor if the patient has been admitted or treatment approved, or if the client denied it.
• Work on a new estimate with the doctor if the client cannot afford the treatment.
• Once admitted ensure that the patient has a name collar on, has emergency drug sheet, and cage is labeled.
• If the wait is long, communicate to the clients as to how their pets are doing and where we are in the process.
• After discharge ensure that the records have been sent to the rDVM.
• Follow up on any outstanding diagnostics, ensure clients receive calls with results and that the results are then made available to the rDVM.
• Work with the patient advocates to ensure that every client seen the day prior and discharged from ER gets a follow up call to answer questions and check how they are doing.
• Update rDVM when their patient has been admitted to hospital.
• Field all phone calls for questions on ER patients. Coordinate answers or a phone call back to the client from the doctor or technician.
• Ensure discharges and meds are ready for patients going home and ready for the technician to discharge.
• Ensure ER clients have been properly checked out and the bill is paid.
• Check work emails twice per day regardless of schedule to ensure each employee is up to date with the hospital’s day to day operations.
• Complete other tasks as assigned.

Why Choose GVS:

• Hands on training with top specialists in the field
• Chance to be a part of life saving surgeries and treatments.
• Assistance with tuition reimbursement for veterinary technician school, with a 3-year commitment to GVS
• PTO earned
• Unique culture that focuses on strong positive relationships within the work place
• Opportunity to train and learn from top specialists in the field
• Opportunity to earn CE credit’s monthly
• Exceptional benefits (health, vision and dental)
• Generous discount on employee pet boarding & pet care
• Free lunch days weekly
• Guardian outings
• Pet blood donor perks
• Free pet bereavement services for staff
• Free mental health services for staff

Contact us today to find out about a career with Guardian Veterinary Specialists and to learn about The Guardian Way!