Help Desk Specialist

Minimum Clearance Required None Job ID 2615990 Location Jacksonville, FL, US Date Posted 2026-08-21 Category Information Technology Subcategory Technical Support Schedule Full-Time Shift Day Job Travel No Minimum Clearance Required None Clearance Level Must Be Able to Obtain None Potential for Remote Work ORA_ON_SITE Description We are seeking a dependable and customer-focused Help Desk Technician I to provide first-level technical support to our end users. As the first point of contact for IT-related issues, you will play a critical role in delivering timely resolutions, troubleshooting technical problems, and ensuring user satisfaction. The ideal candidate will have basic technical knowledge, excellent communication skills, and a commitment to providing superior customer service. In this role, you will manage and resolve a variety of IT support requests, including software, hardware, and network issues, while escalating unresolved problems to higher-level support teams as necessary. This is an excellent opportunity for a detail-oriented individual eager to grow their IT expertise in a dynamic and fast-paced environment. Duties Provide Tier 1 technical support for end-user computing equipment, software applications, and infrastructure supporting FLETC operations Troubleshoot and communicate with end-users via software tools, telephone, or in-person Install and/or replace end-user computing equipment Perform preventative maintenance work on end-user computing equipment Maintain accurate records of software/hardware installation and relocation Interact with network infrastructure, applications, and other IT experts to resolve and/or identify and correct core problems Escalate complex issues to Tier 2/3 as appropriate and follow established IT policies, security requirements, and service management practices Qualifications Minimum Qualifications 6 months or more of experience troubleshooting software and hardware in a customer service role Excellent problem-solving, analytical, written, and verbal communication skills (English) High School Diploma or equivalent required; Associate degree in IT preferred CompTIA A+ or Network+ preferred U.S. Citizen; must pass Federal Law Enforcement Background Investigation; Secret Clearance preferred (not required) #J-18808-Ljbffr SAIC