Technical Support Analyst

About The Jacksonville Jaguars The Jacksonville Jaguars are a professional football team and a member of the National Football League’s AFC South Division. The Jaguars are one of the NFL’s youngest franchises, playing their first regular season home game on Sept. 3, 1995, in Jacksonville, Fla., and have since won five division titles. The Jaguars are owned by Shahid Khan, a visionary leader whose businesses include Flex-N-Gate, Fulham Football Club, All Elite Wrestling, Bold Events and Iguana Investments. Since 2012, Mr. Khan has had a positive impact on the Northeast Florida community through his investment in the team, capital improvements to EverBank Stadium and the creation of Daily’s Place, which hosts upwards of 40 concerts a year. Through the Jaguars Foundation, the Khan Family has donated more than $39 million to many worthy causes, including in three key areas of focus: neighborhood revitalization, youth development and NFL-league-wide initiatives. About The Jacksonville Jaguars The Jacksonville Jaguars are a professional football team and a member of the National Football League’s AFC South Division. The Jaguars are one of the NFL’s youngest franchises, playing their first regular season home game on Sept. 3, 1995, in Jacksonville, Fla., and have since won five division titles. The Jaguars are owned by Shahid Khan, a visionary leader whose businesses include Flex-N-Gate, Fulham Football Club, All Elite Wrestling, Bold Events and Iguana Investments. Since 2012, Mr. Khan has had a positive impact on the Northeast Florida community through his investment in the team, capital improvements to EverBank Stadium and the creation of Daily’s Place, which hosts upwards of 40 concerts a year. Through the Jaguars Foundation, the Khan Family has donated more than $39 million to many worthy causes, including in three key areas of focus: neighborhood revitalization, youth development and NFL-league-wide initiatives. Summary The Jaguars Technology team is looking for a Technical Support Analyst to help provide support for all information technology products and services. Job Responsibilities Typical desktop support, including computer hardware/software installations and repairs, as well as maintenance of computer systems, desktops, and peripherals. Diagnose and resolve hardware, software, network, and connectivity issues Maintenance and monitoring of end-user workstations and printers. Educate users on basic functionality of software and hardware. Investigate user problems and identify their source; test and implement solutions. Install, configure and maintain workstations – both PC and Mac, file servers, network cabling, and other related equipment, devices and systems; add or upgrade and configure disk drives, printers and related-equipment. Perform and/or oversee software and application installation and upgrades. First level network troubleshooting and support such as verification of network connectivity and the patching/termination of cables. Assist with onboarding and offboarding employees, including equipment setup and account access. Provide technology orientation to new hires. Respond to requests for technical assistance by all departments via phone, email, ticketing system, and in person. Management of the directory, computer accounts and group policies. Maintain and update computer hardware and software inventories on a regular basis. Maintain confidentiality regarding the information being processed, stored or accessed by the end-users on the network. #J-18808-Ljbffr