Medical Assistant - NYU Langone Huntington Medical Group - Endocrinology/Colorectal Surgery

1161080_RR00119111 Job ID: 1161080_RR00119111 NYU Langone Hospital—Long Island is a 591‑bed university‑affiliated medical center offering diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. NYU Langone Health values equity and inclusion, striving to provide a place where faculty, staff, and students of all identities thrive. Position Summary Medical Assistant, FGP – Endocrinology/Colorectal Surgery – Huntington. The Medical Assistant assists physicians, advanced care practitioners, and nurses in patient care, validates patient identifiers, prepares patients and rooms for examination, measures vital signs, draws blood, collects lab samples, schedules appointments, answers phone calls, and performs data entry. Job Responsibilities Escort patients to exam rooms. Clean and restock exam rooms. Measure and record patient vital signs. Obtain and process blood samples per NYULH policy. Support quality initiatives by following FGP guidelines for collecting and documenting information in the EMR. Promote a positive patient experience. Communicate effectively with providers and administrative staff, escalating issues as needed. Answer phone calls. Review and respond to in‑basket messages. Follow up on Rx refill requests. Assist physician with patient intake and transcribe visits into EPIC. Perform other duties as needed. Clinical & Administrative Responsibilities Complete necessary intake including obtaining patient vital signs and other tests within defined scope of practice. Follow guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth. Assist with maintaining patient flow to and from exam rooms and treatment areas; escort patients and specimens throughout the facility. Ensure exam rooms and treatment areas are cleaned per infection control standards after each patient. Communicate the functionality and purpose of MyChart to patients during intake. Ensure appropriate translation services or equipment is in place prior to the start of the visit. Assist with blood/specimen collection and ensure proper handling and processing per organizational policy & procedure. Perform point‑of‑care testing such as EKG, glucose testing, pregnancy test, urinalysis, following organizational policy & procedure, with documentation of required competency. Prepare the encounter ensuring all relevant information for the visit is up‑to‑date (bloodwork, radiology images, medications, past medical history). Review and import any “Prepare for your Visit”, “Outside Information” and patient history prior to provider encounter. Work with the clinical team to ensure logbooks related to equipment, specimen collection and other clinical safety measures are followed per FGP standards. Support best‑practice workflows for MIPS by updating medical records with patient vital signs and histories (immunization, medical & surgical). Scan and/or upload diagnostic reports and link them to associated orders in Epic. Maintain patient privacy as it relates to HIPAA standards. Handle patient calls and document outcomes of all patient communications as needed; refer clinical questions/concerns to RN/Provider. Assist with in‑basket message management and related tasks for patient medical advice requests. Utilize EPIC functionality to review and update patient records and maintain communication with peers and supervisors related to patient care. Assist physicians with procedure and/or setup according to the specialty when necessary. Stock exam/treatment rooms and/or supply closets with necessary medical supplies, linen, and equipment; communicate when supplies need to be replenished. Clean and sterilize designated equipment after use following policy & guidelines, documenting required competency. Support FGP clinical quality management by facilitating documentation and maintenance of clinical supplies and equipment. Review appropriate downtime procedures as it relates to patient visit. Complete annual competencies such as fire safety, hazardous waste, med‑sled, HIPAA compliance, etc. Partner with administrative and clinical personnel to complete prior authorization, medication refills and referrals related to patient continuity of care. Assist with prescription refill requests by locating requested prescription in EMR, identifying last patient visit, and tasking RN, LPN, or Provider to evaluate, set up and/or process renewal. Accompany physician into exam room and transcribe history (history of present illness, past medical and surgical history, family and social histories, medications and allergies, physical exam, laboratory and radiologic orders) as dictated by MD and document accurately the encounter. List all proper diagnoses and symptoms as well as follow‑up instructions and prescriptions as dictated by physician. Document patient orders including laboratory tests, radiology tests, medications, etc. Perform other duties as assigned. Patient Experience and Access Serve as NYU Langone Health Faculty Group Practice brand ambassador by upholding the NYULH mission, vision and values and promoting excellence in patient experience during every encounter. Drive consistency in every patient and colleague encounter by embodying the core principles of the FGP Service Strategy CARES (Connect, Align, Respond, Ensure, Sign‑Off). Greet patients warmly and professionally, stating name and role, and clearly communicate each step of the care/interaction as appropriate. Work collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging. Proactively anticipate patient needs, participate in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalat Share ideas or any observed areas of opportunity to improve patient experience and patient access with appropriate leadership (e.g., ways to optimize provider schedules, minimize delays, increase employee engagement). Partner with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience. Take a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles. Minimum Qualifications High School Diploma or equivalent. Completion of a Medical Assistant Program from an accredited institution or, upon hire, hold a current medical assistant certification from a nationally recognized accredited institution (e.g., American Association of Medical Assistants, American Medical Technologists, National Center for Competency Testing, National Healthcare Association). Working knowledge of English (verbal, reading, and writing). Computer skills and ability to complete multiple tasks efficiently. Thrive in a team‑work environment that pursues a positive patient care experience. Preferred Qualifications Medical Assistant experience. Experience with EKG, phlebotomy, and venipuncture. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Hospital—Long Island is an equal‑opportunity employer and is committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. NYU Langone Health provides a salary range to comply with New York state law on salary transparency. The salary range for this role is $55,326.60 – $55,326.60 annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses, incentive, differential pay or other forms of compensation or benefits. Pay Transparency Notice: Please click here. View Know Your Rights: Workplace discrimination is illegal. #J-18808-Ljbffr NYU Langone