Behavioral Health Care Manager

Title:  Behavioral Health Care Manager

Location:  Hope Shelter 220 N. Broad Street

Position Overview : Serve as a ‘bridge’ between homeless shelter residents and behavioral health, medical, and social service resources. F ocuses on engagement, assessment, and coordination of care to connect individuals with varying degrees of behavioral health needs with mental health, substance use, housing, and community-based resources. Works collaboratively to assess needs and improve overall client outcomes.

· Conduct screenings and needs assessments related to mental health, substance use, and social determinants of health.

· Facilitate warm handoffs to appropriate levels of care as needed.

· Deescalate emotionally heightened individuals; connect with crisis services as needed

· Engage with shelter residents to build trust and rapport

· Provide referrals and behavioral health services, primary care, housing programs, and other community resources

· Assist in navigating complex systems, including benefits, insurance, and entitlement programs

· Coordinate care with internal clinicians, case managers, and external service providers

  We are seeking a dedicated professional who :

· Can work independently and adapt to a dynamic environment.

• Will engage with a vulnerable population and link them with needed resources.

· Can cultivate positive relationships with clinical teams.

· Is mission-driven, demonstrating empathy and respect for the individuals we serve.

  Training & Experience :

· Bachelor’s degree in social work, Human Services, Counseling, Psychology, or a related field required.

· Two years’ previous experience providing outreach or case management services in a community setting.

Schedule : Full-Time 37.5/week 10AM-6PM

Location: North Philadelphia, accessible to SEPTA