Mid-Level Technical Account Manager (MSP)

Mid-Level Technical Account Manager (MSP)

Company: Ironguard IT

Location: Remote (Occasional site visits to Davis/Woodland, CA)

Type: Full-Time

About Ironguard IT

Ironguard IT is a fast-growing managed service provider delivering high-quality IT support and solutions to businesses that operate at scale. We focus on responsiveness, technical depth, and building long-term client partnerships—not just closing tickets.

Role Overview

We’re hiring a technically strong, client-facing Account Manager to take ownership of a key account.

This is a high-trust, high-autonomy role . You’ll be the person the client calls first—someone who can confidently handle conversations, think through problems, and drive solutions without constant oversight.

The goal is simple:

You run the account so leadership doesn’t have to be pulled into day-to-day issues.

What You’ll Do

• Own a key client relationship end-to-end
• Serve as the primary point of contact for all issues, requests, and escalations
• Handle the majority of client needs independently (~80%)
• Communicate directly with senior stakeholders in a clear, confident manner
• Develop deep knowledge of the client’s business, infrastructure, and active projects
• Identify risks, inefficiencies, and improvement opportunities proactively
• Coordinate with internal engineers when needed— without over-relying on them
• Ensure issues are resolved quickly while maintaining a high level of trust

What We’re Looking For

Core Requirements

• 3–6+ years in MSP, IT services, or technical account management
• Strong working knowledge of IT environments (networks, cloud, endpoints, typical MSP stack)
• Ability to troubleshoot at a high level and propose solutions before escalating
• Comfortable interacting directly with senior-level clients
• Proven ability to work independently and make decisions
• Strong communication and organizational skills
• You don’t escalate everything—you think first and solve proactively
• You stay calm under pressure and handle complex situations well
• You understand how IT impacts real business operations
• You take ownership and follow through

What Success Looks Like

• The client sees you as their go-to person—not the owner
• You independently resolve or coordinate most issues
• You build strong trust through competence and consistency
• Internal teams rely on you to filter and manage—not create noise

Nice to Have

• Experience managing complex or high-touch client environments
• Exposure to multi-site or project-heavy environments
• Background in industries like construction, energy, or operations-heavy businesses

Compensation

$85,000 – $115,000 base + discretionary performance-based bonus

Total compensation is based on experience, ownership, and ability to independently manage client relationships and technical problem-solving.

Why Join Ironguard IT

• Own a high-impact, high-visibility client relationship
• Clear path to senior account management or leadership