Case Manager I

Case Manager I

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents. The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use disorders, and intellectual/developmental disabilities. Norfolk CSB seeks team members interested in providing skilled services in a public service environment and dedicated to supporting a positive work and treatment environment. Please join us as we provide hope and recovery opportunities for the persons we serve. The NCSB is seeking a Case Manager I that provides activities and services that assist adults diagnosed with a serious mental illness and co-occurring substance use disorders to access needed psychiatric, medical, substance abuse, social, educational, vocational, and other supports necessary to meeting basic needs. Completes clinical documentation in accordance with agency guidelines. Departmental Hiring Salary Range: $45,444- $52,148

Essential Functions

Essential functions include but are not limited to:

• Follows the guidance and structure provided by the Program Administrator to learn Case Management activities by attending additional skills and documentation training with either the Program Administrator and/or the Training Coordinator.
• Goes out in the field with the Training Coordinator and shadows them while they are assessing, monitoring, coordinating, referring and following up on clients' services.
• Once comfortable in the field and after completion of all required training, the CM will assume a caseload of their own.
• Completes a face-to-face assessment to determine functional limitations, eligibility for service, progress and need areas at least once every 90 days. Face-to-face contact occurs through home visits as often as possible but may also occur in the office, or in another community setting. Initiates dialogue regarding psychiatric and physical health at all face-to-face visits as part of a holistic/integrated approach to care coordination.
• Develops an Individualized Service Plan (ISP) based on assessment information in collaboration with the consumer and, if appropriate, family or significant others. Reviews and updates the ISP at least every 90 days, or more often if needs change. Conducts a complete revision of the ISP at least annually.
• Links to services, resources, and supports specified in the ISP. Examples include linking to entitlements, substance abuse treatment, medical care, food, skill training, housing, etc.
• Assists individuals directly with obtaining needed resources. Assistance also includes advocating for the consumer in order to procure needed resources or services, while empowering the individual to be as independent as possible.
• Coordinates services and service planning with other providers within NCSB and with other agencies, and private providers, such as psychiatric hospitals, counselors, vocational programs, doctors, etc., and obtains clinical documentation from other providers to ensure continuity of care.

Education/Experience

Bachelor's degree in a human services field, or equivalent combination of training and experience. No experience required.

Additional Information & Requirements

• Valid Driver's License may be required depending on assignment.
• Certification in basic first aid and CPR, depending on area of assignment.