Service Desk Analyst AI-Driven Support & Fast FCR

GDC IT Solutions

Global Data Consultants is seeking a Service Desk Analyst in the McKinney, TX area to provide frontline IT support for users across Field Support Services and Branch locations. You will handle inquiries via phone, chat, and email, diagnose issues, and strive for First Call Resolution with strong customer service. You will utilize AI-powered knowledge resources, document Work Orders, and coordinate with teams for timely resolutions. Some travel and after-hours on-call rotate as part of the role. #J-18808-Ljbffr GDC IT Solutions

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Vacancy posted 4 days ago

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