POS Hardware & Network Support Technician

Job Description

Job Description

Job Location - Burbank, CA

Type - Contract (6 Months - Potential to Extend)

Pay Rate - $50.00 Per Hour (W2 Only)

What We Do/Project

We are seeking a motivated, customer-focused POS Hardware & Network Support Technician to support, maintain, and troubleshoot Point-of-Sale (POS) systems and related technology. This role requires hands-on experience with POS registers, printers, monitors, EMV payment devices, and networking infrastructure. The ideal candidate is a self-starter, problem solver, and go-getter who thrives in both independent and team-oriented environments and is committed to delivering exceptional customer service.

Job Responsibilities / Typical Day in the Role

• Install, configure, maintain, and support POS hardware and software systems.
• Troubleshoot and repair:

o POS registers and terminals
o Receipt and label printers
o Monitors and customer-facing displays
o EMV/chip and contactless payment devices
o Cash drawers and peripheral equipment

• Diagnose and resolve network connectivity issues involving POS environments, including LAN, WAN, Wi-Fi, TCP/IP, DNS, and DHCP.
• Support and maintain Microsoft Dynamics 365 and/or Square POS environments.
• Perform hardware upgrades, replacements, and preventive maintenance.
• Document incidents, solutions, and system changes accurately.
• Collaborate with business users, vendors, and internal support teams to resolve technical issues.
• Maintain a high level of responsiveness and professionalism when supporting critical business operations.
• Participate in off-hours support, maintenance windows, and on-call rotations as required.
• Work effectively in high-pressure situations to restore services and minimize downtime.

Must Have Skills / Requirements

1. POS Hardware & Technical Troubleshooting
2. Hands-on experience supporting POS registers, printers, monitors, EMV payment devices, and related peripherals. Ability to diagnose and resolve hardware, software, and payment processing issues quickly. Experience with Microsoft Dynamics 365 Commerce/Retail and/or Square POS is highly desirable.
3. Networking & Infrastructure Support
4. Strong understanding of networking fundamentals including TCP/IP, DHCP, DNS, VLANs, wired and wireless connectivity. Ability to troubleshoot network-related issues impacting POS systems and payment devices. Experience configuring and supporting network-connected hardware in retail or customer-facing environments.
5. Customer Service & Independent Problem Solving
6. Customer-centric mindset with excellent communication and relationship-building skills. Self-starter and go-getter who takes ownership of issues and works independently with minimal supervision. Ability to perform under pressure, support off-hours operations, prioritize competing tasks, and collaborate effectively within a team environment.

Nice to Have Skills / Preferred Requirements

1. Experience supporting Microsoft Dynamics 365 Commerce, Dynamics 365 Retail, and/or Square POS solutions is a bonus.

Soft Skills:

1. Ability to work independently with minimal supervision.
2. Strong problem-solving, organizational, and troubleshooting skills.
3. Strong customer service experience. Experience in retail, hospitality, entertainment, or restaurant environments.
4. Self-starter and proactive problem solver.
5. Go-getter attitude with a strong willingness to learn and develop new skills.
6. Ability to work independently while contributing effectively within a team.
7. Strong work ethic and sense of ownership.
8. Ability to prioritize competing demands and meet deadlines.
9. Comfortable working under pressure in fast-paced operational environments.
10. Flexible and available to support after-hours, weekends, and critical business events when necessary.

Technology Requirements:

1. Hands-on experience with:
2. POS registers and payment terminals
3. Printers and peripherals
4. Monitors and display systems
5. EMV payment devices
6. Hardware deployment and troubleshooting
7. Strong understanding of networking fundamentals:
8. TCP/IP
9. DHCP
10. DN