Business Analyst I

Business Analyst I

Do you enjoy supporting desktops, utilizing software and databases and working with a variety of technologies and environments? The Travis County Tax Office is seeking a motivated Business Analyst I with programming and low-code/no-code development experience to join its IT team.

This role supports business and technical processes, assists with application and database solutions, and serves as a liaison between users and IT to help meet organizational needs. Responsibilities include analyzing requirements, supporting departmental applications, documenting processes, and helping translate business needs into IT solutions. The position offers a Monday–Friday schedule, career development opportunities, paid benefits, and excellent retirement benefits. Apply if you enjoy working with technology in a fast-paced IT environment.

Provides routine technical consulting and support services for defining, developing and improving functional or business processes to meet user and organizational needs. Works with departmental management and staff to define problems and management requirements. Serves as a liaison between department users and the Information Technology organization in order to provide technical solutions to meet user needs. Possesses expertise in supporting basic department applications and functions. May assist with process redesign and documentation, as required for simple applications. Assists with or translates routine to moderately complex organization requirements and assists with the translation of higher level organization requirements into functional Information Technology specifications and manages changes to such specifications.

This is the second in a series of four business analyst-related job classifications within the Information Technology job family. Provides routine technical consulting and support services for defining, developing and improving functional or business processes to meet user and organizational needs. The Business Analyst I performs routine to moderately complex Information Technology functions and may perform basic computer hardware and software installation, network administration and database management within a department. This classification may require a flexible work schedule in order to meet the needs of the department.

Duties and responsibilities include:

• Providing routine technical consulting and support services for defining, developing and improving functional or business processes to meet user and organizational needs.
• Soliciting and interpreting client requests, documenting client needs and automated procedures and working with users to improve business processes.
• Resolving day-to-day technology needs of the department with a focus on the analysis of processes, dissecting problems and suggesting solutions.
• Participating in continuous review and update to ensure that processes meet changing departmental and organizational conditions.
• Interfaces and collaborates with other IT staff in the design of new programs, processes, projects and software.
• Serving as a liaison with Information Technology System (ITS) in network administration within a user department.
• May assist in or install computer hardware, software and peripheral devices, as required.
• Assists in evaluating, acquiring and implementing vendor hardware and software for user department.
• Creates and/or develops enhancements needed for complex departmental databases.
• Uses reporting tools to develop simple to moderately complex reports which are needed for department business processes and statistical reports which are used by management to help them evaluate department productivity and workload.
• Researches departmental data and recommends effective use of business information.
• Assists in or configures document management systems.
• Participates in cross-functional project teams involving various levels of internal and external participants.
• May develop and maintain department specific Internet or Intranet websites.
• Provides end-user and system support for specified department applications and functions.
• Produces periodic status and operational reports for management review.
• Performs other job-related duties as assigned.

Minimum requirements include:

• Education and Experience: Bachelor's degree in Computer Science, Information Systems, Business Administration or a directly related field AND one (1) year of relevant work experience; OR, Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.
• Licenses, Registrations, Certifications, or Special Requirements: Valid Texas Driver's License.
• Preferred: Microsoft Certified Systems Engineer (MCSE) Certification. Certified Novell Administrator (CNA) Certification. Certified Novell Engineer (CNE) Certification. Microsoft's Power Platform experience using tools such as: Power Automate, Power Apps, Power BI.
• Knowledge of: Policies, practices, procedures and terminology of assigned function. Federal, State, Local and County applicable laws, rules, regulations and guidelines. Information technology hardware, software and peripherals as related to assigned function. Existing automated business applications and their relationships to each other and interfaces with other automated systems. Software engineering and the software development lifecycle. Computer equipment to include word processing, spreadsheets, databases and a variety of software packages. May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information.
• Skill in: Understanding technical problems and solutions in relation to current, as well as future, business environment. Problem-solving and decision-making. Training users on computer applications. Translating moderately complex concepts for peers and customers. Network administration and maintenance. Installing, maintaining and troubleshooting of hardware, software and peripherals. Both verbal and written communication, including presentations and communicating technical issues in non-technical language.
• Ability to: Identify and analyze end-user problems and develop practical technological solutions. Lead, supervise and/or work independently and efficiently and as part of a team. Manage time well, perform multiple tasks and organize diverse activities. Research, compile, analyze, interpret and prepare a variety of memorandums or reports. Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies and providers, other County employees and officials, and the general public.

Work environment includes the ability to lift/carry up to 35-40 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, walking, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, client/customer contact, squatting to perform the essential functions. Subject to exposure to variations in extreme heat, cold, mechanical, fume/odor, and dust/mites. Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.

Work Hours: Monday-Friday, 8:00 - 5:00 PM

Location: 2433 Ridgepoint Dr, Austin, TX 78754

Department: Tax Collector

Criminal Background Checks Required.

For updates or questions on this position, contact View email address on click.appcast.io.

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.

Benefits

Employment at Travis County comes with a full array of benefits. We offer comprehensive health insurance, a no-cost, on-site Health and Wellness clinic, longevity pay, paid vacations, sick time and personal holidays, not to mention an industry competitive salary structure and a friendly, stable work environment.

FY2027 Travis County Benefit Guide

In this valuable Travis County Benefits Guide you will find benefit summaries, eligibility requirements, costs, contact numbers and addresses as well as other general information on the benefits available to Travis County Employees and Retirees.

Employees may join the Travis County Credit Union which offers low-interest loans, savings plans through payroll deduction, safe deposit boxes and other benefits.

Employees may enroll in a tax- free sheltered investment plan through payroll deduction.

Employees may sign up for direct bank deposit.

Travis County provides a confidential counseling and referral service free of charge to county employees and their family.

Membership in the American Federation of State, County, and Municipal Employees Union is available through payroll deduction.

Employees may access the clinic for a variety of wellness program and health care services with no co-pay, no deductible and no co-insurance costs.

An average of eleven paid holidays are designated by the Travis County Commissioners Court at the beginning of each fiscal year.

Employees may select from four plans: an Exclusive Physician Organization (EPO), Choice Plus Preferred Physician Organization (PPO), Consumer Choice or a High Deductible Health Plan (HDHP) with a Health Savings Account (HSA). All four options include a Pharmacy Plan. Travis County's current policy is to pay 100% of the employee's health insurance premium for the Consumer Choice and HDHP. Employees will pay a premium for both the EPO and PPO. Other