Senior Account Manager

This client is a global marketing agency that brings brands to life through culture-shaping experiences. For more than 30 years, they’ve partnered with iconic brands; including Nike, the NFL, JPMorgan Chase, Meta, OpenAI, Sephora, Starbucks, and Converse to build community, create cultural relevance, and drive measurable business impact. This role is based in San Francisco, CA. We welcome candidates open to relocation; currently, we are only able to consider candidates who are already authorized to work in the United States. SUMMARY OF POSITION The Senior Account Manager is an integral part of the Account Team, delivering an exceptional level of service and execution of programs on behalf of our clients, specifically within the technology sector. This is an agency-side role: the Senior Account Manager owns the full client relationship; strategy, budget, and reporting, not solely on-site logistics or production execution. Responsible for generating and expanding our client accounts and relationships, this position requires a comprehensive understanding of our clients’ business needs and a competitive landscape. They provide end-to-end project management on large scale complex programs, creative and strategic solutions to deliver KPIs. This position is accountable for financial and operational performance, managing program budgets, and resource utilization. The Senior Account Manager ensures that programs and marketing strategies successfully promote client brands, products, and services in accordance with client initiatives. ESSENTIAL JOB FUNCTIONS Demonstrate thought-leadership with insightful analysis of client objectives to develop innovative solutions that successfully deliver clients’ messages and enhance the brand presence. Drive all client activations and program activities and ensure that they are planned, developed, staffed, and executed with the utmost professionalism, accountability, and timeliness. Develop and manage program SOWs ensuring resources, budgets, timelines, and deliverables stay aligned with terms of contract and client commitments. Lead weekly internal and external status meetings and deep dives. Manage the proper distribution of all communications and client/account team interfaces throughout engagement. Own the full account relationship end-to-end, including strategic planning, budget and financial reconciliation, quarterly business reviews, and client reporting, in addition to event-day execution. Provide ongoing monitoring of expenses and actual costs for approved program budgets. Update client and obtain client approvals as needed. Reconcile all program expenses in partnership with program Production lead. Provide ongoing monitoring and guidance of creative deliverables, ensuring client review and approvals as needed in partnership with Creative, Production and Digital teams. Exceptional project management and critical thinking skills. Thrives in optimizing processes to enhance efficiency and effectiveness of the program. Manage multiple projects simultaneously and/or supervise other account personnel, such as Account Managers, Account Coordinators, Interns, and external teams. Drive new business development activities, including identifying new opportunities with new and existing clients. Remain current in industry trends, specifically as they pertain to the technology sector and client competitive landscape. DESIRED SKILLS AND EXPERIENCE EDUCATION/ EXPERIENCE Minimum 2 years of agency-side experience managing accounts for enterprise technology, SaaS, or platform companies. Candidates should be able to speak in specific detail about their role and ownership on these accounts, not simply listing client names. Agency-side background required. In-house brand marketing, venue management, sponsorship/property-side, or client-side roles do not meet this requirement, even where strong experiential or event production experience is present. 3-5 years of experience in project management, marketing, promotions, and events within an advertising, media, marketing, or experiential agency. Minimum 3 years of experience as an Account Lead, being a primary point of client contact. Comparable titles (Account Director, Director of Events, Program Director) will be considered only where the role involved direct agency-client account ownership, including budget authority and strategic client relationship management. Strong project management capabilities, organization skills, attention to detail, and ability to juggle multiple projects in a demanding but highly collaborative environment. Digital and/or print marketing experience is strongly desired. Experience managing IRL experiential activations is required, including executive-level events, not solely trade show floor logistics. BA/BS in marketing, business administration, communications, or related field. LinkedIn profile must be current and consistent with resume content and any accomplishments being represented. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES Strong communication skills with the ability to connect with others authentically while equally honoring and respecting diverse perspectives. Ability to build trust and respect through coaching, communication, and listening. Think creatively, with willingness to extend beyond the unexpected and consistently strive for innovation. Strong attention to detail, accuracy, and excellent organizational skills. Ability to effectively present and sell ideas, bring ideas to life through storytelling. Excellent ability to proactively identify issues/obstacles and create timely and effective solutions. Ability to manage multiple clients with potentially differing priorities, commitments, and deadlines, including comfort with a variable annual program mix that may shift from year to year (e.g., a conference one year, a tour or activation the next). Self‑motivated with the ability to work independently and in teams. Must be able to work in a collaborative manner both internally and with clients. Experience managing program financials and reporting. Ability to learn and navigate various office management platforms (inclusive of but not limited to Office 365, Keynote, Google Drive, Smartsheet, Slack, Zoom, etc.) DESIRED (NICE-TO-HAVE) EXPERIENCE Experience leading teams or programs at the scale of a major flagship industry conference or product launch event. A mix of mostly domestic/local events with some international exposure, and genuine enthusiasm for travel. High adaptability and comfort with ambiguity or shifting program scope from year to year. Background at agencies with a strong experiential/technology pedigree, or experience with major West Coast technology clients. A career path strongly focused on experiential projects, as opposed to a general marketing or communications generalist background. Full-service technology project ownership from start to finish, and experience managing multiple concurrent technology clients simultaneously. This is considered a strong positive signal. Demonstrated ability to manage a technology agency client specifically, as opposed to technology clients in a non-agency capacity. OTHER QUALITIES AND SKILLS Natural curiosity—the drive to always be learning and growing, professionally and personally. Team‑oriented, driven, focused, passionate, and able to stay level‑headed under pressure. Pro‑active and self‑starter who takes the initiative on tasks and is solutions oriented. Comfortable with public speaking to both internal and external partners. High energy and flexibility in working non‑traditional hours as needed (some nights and weekends as deadlines dictate). Experience working with international teams and multiple time zones. Ability to lift up to 25 pounds and stay on your feet for extended periods of time. Willingness to work on a hybrid schedule (at least 2 days per week in office) and travel up to 50% of the time (nationally and internationally). Candidates whose current agency will not support hybrid, in‑office work should be discussed directly during screening. Compensation Range: $95,000 - $125,000 annually. Also included: Annual Profit Sharing/Bonus Plan based on the company’s performance and your individual performance, 401(k), Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, PTO, STD/LTD insurance benefits. The client is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. #J-18808-Ljbffr