Dispatcher

Lazydays RV At Lazydays, we're more than a dealershipwe're a team driven by purpose, innovation, and a commitment to helping people enjoy the RV lifestyle and find their AWAY. Our vision is to be the RVer's Trusted Resource for our employees, customers, and partners, and to lead the industry through forward-thinking ideas and positive change. As we continue to expand across the country and prepare for global growth, we're proud to offer meaningful career paths, strong development opportunities, and the chance to make a real impact in the communities we serve. Founded in 1966 by Art and Fran Hirsch, Campers Inn RV has grown into the Nation's Largest Family-Operated RV Dealership, with nearly 50 locations in over 20 states. Our family-focused roots still guide us todaytreating every employee and customer with fairness, respect, and genuine care. We believe in living our core values of Integrity, Teamwork, Continuous Improvement, and Sustainability in everything we do. Our dedication to excellence has earned us national recognition. Since 2010, we've been named a Top 50 RV Dealership in the U.S. every year and were recently honored by RVBusiness as one of the Top 5 Blue Ribbon RV Dealerships in the industry. Join Lazydays and be part of a company where your career can grow, your contributions are valued, and your work truly makes a difference. What We Offer Ongoing career development opportunities: Specialized job training, certifications, and professional development, and assistance in continuing education Comprehensive health and welfare plan to all full-time employees (30+ hours/week), including: Major Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance (Basic, Supplemental, Spouse, and Child available), Employee Assistance Program (EAP), Paid Time Off, Qualified retirement plan (401k) with Employer Match Fair and competitive compensation Position Summary The Service Dispatcher is the coordination point between the Service Advisor and the technician team. This role receives completed repair orders, assigns them to the appropriate technician based on skill level, certification, and current workload, and manages the flow of work through the shop so jobs move efficiently from write-up to completion. The Dispatcher does not diagnose or repair units but owns the scheduling logic that determines who works on what, and when. Essential Duties & Responsibilities Receive repair orders from Service Advisors and assign to technicians based on skill level, certification, bay/lift availability, and current workload. Maintain and manage the shop dispatch board/queue (physical or DMS-based) so job status is visible and accurate in real time. Review each RO for completeness complaint, cause, and correction fields before releasing to a technician. Monitor job progress throughout the day; flag jobs running behind schedule and reassign or escalate as needed. Communicate time and cost estimate changes to the Service Advisor promptly so the customer can be updated. Coordinate with the Parts department to confirm part availability before dispatching jobs that require them, and follow up on backorders holding up a bay. Prioritize and manage comebacks and warranty repairs to ensure prompt attention and manufacturer compliance. Coordinate with porters/lot staff on safe, efficient movement of RVs in and out of the shop and between bays. Perform or confirm quality control checks before a unit is marked ready for pickup or delivery. Maintain an accurate, up-to-date repair log and punch-time records for labor accounting. Attend factory and company training on new models, technical bulletins, and warranty procedures as required. Support closing of repair orders once work is verified complete. Requirements & Qualifications High school diploma or equivalent required; post-secondary trade school training a plus. 12+ years in a dealership service department (RV, automotive, marine, or powersports) in a dispatch, advisor support, or shop coordination role preferred. Working knowledge of RV systems and technician skill tiers sufficient to match jobs to the right tech does not need to perform repairs. Strong organizational skills; comfortable managing a high volume of moving jobs at once under time pressure. Clear, professional communicator will be the daily go-between for Advisors, Technicians, and Parts. Basic math proficiency for time/labor calculations and job costing. Comfortable with DMS/shop management software (e.g., ADP, Dealertrack, or equivalent); will train on CIRV systems. Valid driver's license in good standing (may be required to move/spot units).