Receptionist/Customer Service

Job Description

Job Description

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities
• Health benefits
• 401K
• Health Savings Account

 

Job Summary
Hampton Appliance is a family-owned and operated appliance business located in Garden City Long Island. We have been in business since 1947 and we are looking to expand our team! We are looking to add a receptionist/customer service associate for our fast-paced office. We have a great core group of employees who are treated like family. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. We are an equal-opportunity employer.

Responsibilities for this position will include but are not limited to:

• Answer telephone calls and take detailed messages when needed.
• Updating customer records and orders as necessary
• Recording incoming inventory and updating inventory as needed.
• Setting up and following up with client service calls.
• Sending out and processing client extended-warranty contracts
• Organizing and filing sales orders and invoices
• Data entry for various aspects of the business

Qualifications:

• Exceptional customer service and telephone skills are a must
• Must be comfortable speaking on the phone with clients
• Excellent communication skills, both verbal and written
• Excellent computer skills with proficiency in Microsoft Excel, Word, and Google Drive
• Ability to work as part of a team
• Highly organized with the ability to prioritize projects and manage time effectively
• Ability to work in a Fast-Paced Environment
• Previous experience as a Customer Service Representative or in a similar office role is preferred 
• Spanish-speaking is a plus

All interviews will be conducted in person at our Garden City office.