Medical Front Desk Receptionist

Job Description

Job Description

About the role

We're hiring a full-time front desk receptionist for our Papillion office. Internally we call this our Patient

Experience Coordinator role — because that's what it really is. You're the first face every patient sees when they walk in and the last voice they hear when they leave. You set the tone for the entire visit.

We're not a typical eye doctor's office. We built Vision Specialists around one idea: eye care should be

simple, modern, and something patients actually look forward to. That only works when the person at the

front desk is warm, organized, and genuinely great with people. That's the role we're hiring for.

What you'll do

You'll own the front-of-house experience end-to-end — welcoming patients, running the schedule,

verifying insurance, and keeping the day flowing.

• Greet every patient by name and set a warm, professional tone from the moment they walk in

• Check patients in and out, collect copays, and schedule follow-up visits

• Verify insurance eligibility and benefits before appointments

• Complete daily insurance verification for the following day's schedule (vision and medical benefits,

authorizations, coordination of benefits)

• Answer inbound calls, respond to voicemails, and reply to patient messages

• Manage the daily schedule — confirm appointments, fill cancellations, and coordinate with the clinical

team

• Enter patient demographics, insurance, and referral information in RevolutionEHR

• Handle payment processing and end-of-day reconciliation

• Keep the reception area, waiting room, and check-in space clean and organized

• Support the team with light administrative tasks — mail, supplies, patient recalls

What we're looking for

We're open on background — the right person can come from optometry, ophthalmology, dental, primary

care, urgent care, or even a strong customer-facing business role. Two things matter most:

• Exceptional people skills — you're warm, patient, and genuinely curious about the people in front of you

• Strong organization — you can juggle a full lobby, a ringing phone, and a full schedule without dropping

the ball

Preferred experience

• 3+ years in optometry, ophthalmology, or another medical front desk role

• Strong working knowledge of insurance verification, HIPAA basics, and copay collection

Also welcome

• Dental office, veterinary, chiropractic, or physical therapy front desk experience

• Hospitality, retail management, or client-facing business roles with a track record of high customer

satisfaction

• Bilingual English/Spanish is a plus

Required across the board

• High school diploma or equivalent

• Comfortable learning new software quickly (RevolutionEHR, insurance portals, payment systems)

• Reliable, punctual, and steady under a full schedule

Compensation & Benefits

• $20/hour — competitive with the Omaha metro market for the role

• PTO + separately awarded sick leave + paid holidays

• 401(k) retirement plan

• No weekends. No evenings. Real work-life balance in a healthcare setting

• Work alongside a supportive team of optometrists, opticians, and vision consultants

Our Papillion office

Our Papillion location is at Midlands Place on Olson Drive. It's a modern, thoughtfully designed space with

a team that takes patient experience seriously without taking themselves too seriously.

You'll work directly with doctors who invest in their team and expect real ownership of the patient-facing

experience.

How to apply

Apply through this posting. We review applications within 5 business days and typically move qualified candidates to a working interview at the Papillion office within two weeks.