Desktop Support
Omni Inclusive
Desktop Support Specialist
Top skills: Strong Windows desktop and endpoint support expertise, multi-monitor and high-performance workstation setup, basic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDI
Key responsibilities:
- Service delivery & field service operations
- Front office & VIP support
- ITSM process excellence
- End-user technology & trading floor support
- Investment applications & market data support
- Stakeholder & relationship management
- Continuous improvement & operational efficiency
- GenAI implementation
Required skills & experience:
- 4–8 years in IT desktop support or trade floor support within asset management or financial services
- Experience supporting portfolio managers, traders, and research teams
- Exposure to market-sensitive, time-critical environments
Technical skills:
- Strong Windows desktop and endpoint support expertise
- Multi-monitor and high-performance workstation setup
- Good to have knowledge of market data platforms (Bloomberg, Refinitiv, FactSet etc.)
- Familiarity with OMS/EMS and portfolio management tools (e.g., Aladdin)
- Basic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDI
Process & tools:
- ITSM tools such as ServiceNow, Jira or equivalent
- Incident prioritization based on investment business impact
- Knowledge of SLA-driven support in financial environments
Soft skills:
- Strong stakeholder engagement
- Ability to operate in high-pressure, market-driven environments
- Excellent problem-solving and decision-making skills
- Clear and confident communication under pressure
- High level of ownership, attention to detail, and accountability
Vacancy posted 1 day ago
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