IT Support Specialist _ Commerce, CA

IT Support SpecialistWith over 50 years of experience, American Vanguard Corporation is a U.S.-based, global provider of technology solutions for agriculture and related industries. We help growers increase yields, protect crops, and address today's challenges through sustainable, science-driven innovation. Our portfolio includes trusted crop protection products, nutrient management tools, and advanced delivery systems. Serving a wide range of crops - from corn and soybeans to vegetables and specialty crops - we are committed to environmental stewardship, responsible practices, and meaningful partnerships. At American Vanguard, we're advancing agriculture through innovation, sustainability, and real-world results.AMVAC has a new opportunity for an IT Support Specialist at the Commerce, California (R&D Center) who will be responsible for providing advanced technical support to end users and maintaining the reliability of workplace technology. This role supports desktops, laptops, mobile devices, office connectivity, and reporting tools to ensure consistent system performance across the organization for the administrative and manufacturing role at Axis as well as provide support for other locations and some remote employees.The position also serves as an escalation point for complex technical issues and collaborates closely with regional and global IT teams to maintain high service levels and operational excellence. This role is on-site - 5 days a week (Monday / Friday) with occasional nights / weekends.Skills, Knowledge, and Ability Requirements:5+ years of experience in IT support, desktop support, or service desk rolesBachelor's degree or technical degree in Information Technology, Computer Science, or related field (or equivalent experience)Advanced experience supporting end-user hardware and peripheralsStrong knowledge of WindowsOS, macOS, and Microsoft 365Intermediate networking knowledge (TCP/IP, DNS, DHCP, VPN)Experience with Intune and identity / access managementExperience with ITSM tools (ServiceNow, Freshservice, Jira, Zendesk, Entra)Excel, Power BI, and business reporting toolsExperience supporting ERP or business systems (SAP, Oracle, NetSuite, Dynamics)Willingness and availability to respond in exceptional cases of urgency to assure the systems operationAbility to explain technical issues to non-technical usersStrong analytical and troubleshooting skillsAbility to prioritize and manage multiple tasks under pressureStrong sense of ownership and accountabilityIT certifications such as CompTIA A+, Network+, ITIL Foundation, or similar a plusKey Responsibilities:Provide Level 2 and Level 3 support and installation for desktops, laptops, mobile devices, printers, scanners, and peripheralsInstall, configure, and maintain Windows and macOS operating systemsSupport Microsoft 365 services including Outlook, Teams, OneDrive, and SharePointDiagnose and resolve complex hardware, software, and performance issuesTroubleshoot office LAN, Wi-Fi, VPN, and network-connected devices, including printersSupport and coordinate configuration of network devices (switches, access points, firewalls) in collaboration with infrastructure teamsServe as the local IT point of contact during network outages or connectivity incidentsWork with application, ERP, and data teams to resolve reporting or data access issuesProvide support to employees and QAD users to troubleshoot and resolve system issues impacting business operations in a timely mannerServe as an escalation point for complex incidents and recurring issuesEnsure incidents and service requests are resolved within defined service levels using the IT ticketing systemPerform root cause analysis and recommend permanent solutionsMaintain high-quality technical documentation and knowledge base articlesManage Active Directory and Microsoft 365 user accounts, groups, and permissions; access supportLead onboarding and offboarding IT on-site activitiesMaintain accurate IT asset inventory and lifecycle managementSupport audit, compliance, and internal control activities (SOX, IT policies)This position is (typically) 60% Customer Support and 40% IT Support - onsite & remoteCompany Benefits: American Vanguard values our employees and their families. We offer exceptional benefits and invest in our employees' future.Industry leading Medical (PPO Insurance), Dental, and Vision care with low employee costsLife and Disability InsuranceHealth Savings Account (HSA) / Flexible Spending Account (FSA)401(k) Retirement Savings Plan with employer matchEmployee Stock Purchasing Plan (ESPP) offeredAdditional benefits will be provided upon hireAmerican Vanguard is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by law.