Manager, National Accounts

Leading a team of National Account Coordinators, the full-time Manager will oversee daily performance, develop efficient processes, and ensure customer satisfaction in a remote role based out of Las Vegas, NV. Key responsibilities Lead, mentor, and manage the National Account Coordinator team, setting performance goals and conducting evaluations Develop and refine processes to enhance team efficiency and oversee the coordination of rental orders for national customers Serve as the primary escalation point for complex customer issues, ensuring timely resolution and fostering a collaborative team environment Required qualifications Previous management experience in a relevant field Proficiency in CRM software and Microsoft Office Suite Strong leadership, coaching, and team-building skills In-depth knowledge of the equipment rental industry is highly preferred Ability to analyze data and make data-driven decisions