Customer Support Lead
Virtual Vocations Inc
Leading a dedicated Customer Support team, the full-time remote Customer Support Lead will provide advanced technical support, coordinate daily operations, mentor team members, and serve as the primary escalation point for complex customer issues. Key responsibilities Troubleshoot complex support issues and monitor support queue health to ensure service level agreements are met Lead daily Support Scrum meetings, facilitate communication of priorities, and coordinate workload distribution among team members Identify trends and opportunities for process improvement while mentoring and coaching Customer Support Specialists Required qualifications Minimum of 4+ years of customer support experience with advanced product knowledge and troubleshooting expertise Demonstrated ability to lead and mentor peers, with experience in training and onboarding Strong customer service and conflict resolution skills Ability to analyze support trends and identify improvement opportunities Proficiency in Microsoft Office, Teams, and support management systems
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Customer Support Lead in United States vacancy
$82.7k - $120k
...Privacy ChoicesTeam OverviewAs the first point of contact for customer support and service restoration, our team plays a critical role in... ...enhancements to Remedy/ITSM and Salesforce applications while leading or supporting process improvement initiatives that increase efficiency...SuggestedFull timeTemporary workWork experience placementWork at officeFlexible hoursShift work2 days per week$147k - $227.52k
...the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.ResponsibilitiesAs a Customer Support Lead, you will manage multi-tier service desk operations for the Defense Counterintelligence and...SuggestedFull timeContract workFor contractors- ...Team Lead For Customer Service And Technical Support Lead & mentor: Directly manage, coach, and evaluate our Customer Service Sr & Jr team members, fostering a customer-obsessed and technically empowered team culture. Master live event readiness: Organize shift rotations...SuggestedContract workWork at officeWork from homeWorldwideFlexible hoursShift work
BitKernel
Austin, TX3 days ago - ...Managing the day-to-day operations of the North America customer support team, the full-time Customer Support Team Lead will ensure a seamless customer experience, drive operational excellence, and mentor team members while working remotely. Key Responsibilities Manage...SuggestedFull timeRemote work
Virtual Vocations Inc
United States4 days ago - ...Customer Support Team Lead Location: Remote Company: Umbrella BPO & Client Companies Overview: As a Customer Support Team Lead at Umbrella BPO, you will be a pivotal part of our client support operations, ensuring exceptional service delivery and maintaining...SuggestedRemote workWeekend workAfternoon shift
Umbrella BPO
United States4 days ago $24 per hour
...accessory brand built on creating products people love and experiences they remember. As we continue to grow, we're looking for a Customer Support Lead to coach our support team to ensure every customer interaction reflects the care and quality our brand was built on. As...Full timeImmediate startLoopy Cases
Griffith, IN5 days ago- ...committed to strengthening our community while supporting your personal and professional growth.... ...Under direct supervision, assists the Customer Support Manager in managing the... ...abilities. Prior related supervisory or lead experience preferred. Excellent verbal...
Young Women's Christian Association of El Paso, TX
El Paso, TX3 days ago $121k - $151k
...stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are... ...fit right in. The Opportunity Customer expectations are evolving rapidly. Some... ...As our Customer Support Solutions Lead, you'll partner closely with the Senior...Full timeCasual workWork at officeLocal area- ...Customer Support Team Lead Required Skills & Experience: High School diploma required, bachelor's degree preferred in Information Systems, Business, Operations, or related field; equivalent experience considered. Technical certifications in relevant platforms or disciplines...
Insight Global
Shillington, PA2 days ago - ...Overview Join our Sweet Epic Travels dynamic team as a Remote Customer Support Team Lead, where your enthusiasm and dedication will elevate client interactions and foster lasting relationships. In this energized role, you will serve as the primary point of contact for...Remote workWork from homeFlexible hours
Sweet Epic Travels
United States4 days ago $120k - $160k
...Customer Support Lead At Cardless, we're building a credit card and loyalty platform that consumer businesses use to engage their customers. We've launched over a dozen credit card programs, including for Coinbase, Bilt, and Qatar Airways. We help businesses bring imaginative...Work at officeFlexible hours- ...Customer Support Lead & RMA Coordinator Lead, support, and keep our technical operations running smoothly Do you excel at guiding others, answering tough technical questions, and keeping detailed workflows organized? XOTIC PC is looking for a tech-savvy, detail-oriented...Casual workLocal area
$46.91k - $70.36k
...Customer Support Center Team Lead - Darien Darien, Illinois, United States At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started. With...Remote work- ...Job Description Job Description Customer Support Team Lead Accelerate Performance. About CAI Software CAI Software builds purpose-built solutions that help manufacturers, processors, and distributors accelerate performance. Our mission is to enable manufacturers...For contractorsLocal areaWorldwideShift work
eProductivity Software
Utah County, UT8 days ago $154.2k - $192.8k
...We’re looking for a Customer Support Systems & Analytics Lead to own the data strategy and reporting function within the Customer Support organisation at Mercury. As our operations grow in complexity—spanning multiple channels, an expanding BPO model, and sophisticated...Full timeRemote workMercury
Remotea month ago$29.85 - $34.05 per hour
...Job Description Job Description Description: SUMMARY The Customer Support Lead supports estimating, purchasing, and day-to-day Support Operations activities. This position serves as the primary backup to the Lead Estimator and Support Operations Supervisor, coordinates...Full timeWork at officeImmediate startFlexible hoursShift workBridgeways
Everett, WA8 days ago- A leading real estate platform is looking for a Customer Support Team Lead to empower advocates and drive improvements in customer experience. This remote role requires at least two years of customer service experience and confidence in supporting frontline staff. Responsibilities...Remote job
- A leading IT training platform is seeking a Customer Support Manager to oversee operations for its global SaaS customer base. The ideal candidate will have over five years of customer-facing experience, including two years in SaaS support, and strong hands-on management...Flexible hours
- Sweetepictravels is seeking a Remote Customer Support Team Lead to act as the primary liaison for clients, delivering top-tier service across channels and driving satisfaction from a home-based setting. The role emphasizes outbound outreach, HIPAA-compliant handling of...Remote jobWork from home
- Description: What you'll do: The Team Lead owns day-to-day operation of DI's VoIP onboarding and support function. This person is accountable for onboarding throughput... ..., coverage, and workload balancing as the live customer base grows. Onboarding oversight: Ensure every...Flexible hours
- AAR Corp. is seeking a Sr Analyst, Customer Support to own strategic client relationships and proactively address inquiries in alignment with company standards. This role supports revenue growth and long-term client satisfaction, serving as a senior resource and mentor...
- Columbia Helicopters in Oregon seeks a Senior Customer Support Representative to manage complex programs and strategic accounts from inquiry through delivery and invoicing. You will mentor others, coordinate with Planning, Production, and Finance, and drive process improvements...
- Obsidian Security is redefining how technical support is delivered by leveraging agentic AI and automation to drastically reduce human effort... ...self-service capabilities across the lifecycle. You will lead a small, skilled team to scale support while maintaining high standards...
- Mercury is seeking a Customer Support Systems & Analytics Lead to own the data strategy and reporting across the CS organization. You will connect data from Zendesk and our AI Agent to drive informed decisions, ensuring clean, reliable data and scalable reporting for CS...
- Sweetepictravels is seeking a Remote Customer Service Representative to serve as the primary client contact, delivering professional service and building lasting relationships from home. You will handle inquiries related to insurance sales, benefits administration, and...Remote job
- ...the lives of all students. We are passionate advocates for our customers and for our employees and we invite you to join us on this... ...Who we’re looking for: We are seeking an experienced Customer Support Lead to champion our customer experience through our support team...Remote workHome officeShift work
- Loopy Cases, a family-founded ecommerce phone accessory brand, is seeking a Customer Support Lead to coach the support team and ensure customer interactions reflect the brand's care and quality. The role oversees day-to-day leadership of Customer Support Representatives...
$31.1 - $49.7 per hour
Customer Support, Team Lead Join to apply for the Customer Support, Team Lead role at Zillow . About The Team Zillow’s Customer Support team is dedicated to delivering exceptional service and support to our customers. As a Team Lead, you’ll help foster a collaborative,...Hourly payLive inLocal areaRemote workShift work- Join to apply for the Customer Support Lead role at TechStrat Ltd. Location: Falls Church, VA (must be on-site in office, with partial telework flexibility) Full-Time | Permanent Are you a fast learner who thrives in a collaborative environment and loves helping others...Permanent employmentFull timeWork at officeRemote work
- ...Whatnot, Fanatics Live, TikTok Shop, and now SwishX, our first-party digital platform. We're looking for someone to join the Swish Customer Support team and build our customer support function for our new product SwishX from the ground up defining the processes, tools,...Work at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support Lead. Be the first to apply!
Related searches
- customer operations coordinator United States
- customer service team manager United States
- customer success coordinator United States
- customer service project coordinator United States
- customer success lead United States
- customer service coordinator United States
- customer service team lead United States
- customer experience lead United States
- customer experience team leader United States
- customer experience team manager United States