Cloud Support Specialist

PLEASE READ FIRST (READ IT 3-4 TIMES IF YOU NEED TO IN ORDER TO UNDERSTAND)

This is shift work; the consultants will work night shift (hours listed below) and they will work 3 days' in a row, then have 3 days' off. If the 3 days' is weekend (Friday-Saturday-Sunday) they are working the weekend. Candidates must be able to work Sunday-Saturday, pending which days the schedule dictates. If they have a work day that is a holiday; they will need to work.


***If you don't understand this, please message me to explain further but do not send me candidates who "want day shift" or only available for Mon-Fri and can't work weekends."**

Additional Notes:

- No Visa restrictions - any status will work for these roles.


- No Sub-vending - any consultant needs to be on your payroll (W-2) directly - if they are H1B you must be the H1B holder.


- You can also source GC/USC/GC-EAD type candidates for this as long as they will work on your W-2 directly.


- I will need them to complete a RTR - I will send that to them and tag you on that email.


Client: Commonwealth of Pennsylvania


Title: Cloud Operations & Support Systems Administrator

Number of Openings : 4

Location: 100% Remote (candidates cannot reside in Alaska or California)

Duration: 1 Year+

Shift: Night Shift - 12-hour shift (candidates will work 3 days in a row then have 3 days off)

Required Hours: 6 PM-6 AM EST (5 PM-5 AM CST, 4 PM-4 AM MST, 3 PM-3 AM PST)

Description:

The Health and Human Services Delivery Center Cloud Operations Center and Support Engineer will be responsible for providing maintenance and support activities including but not limited to monitoring, troubleshooting, compliance, and optimization of the agency level cloud environments including Azure and AWS.

Responsibilities include the following:
• Serves as the primary contact for all agency cloud operations-related queries and issues.
• Provides after-hours support to ensure the seamless operation of agency cloud services.
• Creates, modifies, and deletes cloud alerts to monitor system performance.
• Monitors application workloads to ensure optimal performance.
• Proactively detects problems, manages events, and handles notifications and escalations.
• Manages Major Incident Management (MIM) for agency priority 1 incidents, including coordination, documentation, root cause analysis (RCA), and notifications.
• Implements automated remediation for recurring incidents.
• Updates agency's hosting and design documents as needed.
• Manage activity documentation and approval chains for both agency-specific and enterprise activities.
• Resolves agency cloud security alerts, ensures compliance with security requirements, and monitors certificate expiration and renewals.
• Implements agency security controls according to organizational standards.
• Performs agency patch management on cluster environments including Azure Kubernetes Service clusters (AKS) and Kubernetes versions.
• Develops and monitors automated advanced sequences.
• Conducts file-level restorations as needed .
• Identifies cost-saving opportunities, monitors, remediates excessive resource expenditures, and escalates cost-related issues.
• Implements billing and cost management tags for better resource allocation.
• Maintains IT Service Management Knowledge Base portal for reporting and investigation.
• Develops detailed management procedural manuals for each agency.

Requirements:
• 3-5 years of experience as a System Engineer and/or Cloud Engineer with hands on experience dealing with implementation, security, and standards/best practices in a cloud environment including Azure and AWS.
• In depth knowledge of networking as well as the connectivity to AWS and/or Azure (via Direct Connect and/or ExpressRoute).
• Hands on experience with Microsoft Azure and Amazon Web Services (AWS) cloud services.
• 1-2 years of experience with Azure Kubernetes Service clusters (AKS) or Amazon Elastic Kubernetes Service (EKS).
• Administrator certifications in Azure and/or AWS including any of the following are highly preferred:


o AWS Certified SysOps Administrator - Associate

o AWS Certified DevOps Engineer - Professional

o Microsoft Certified: Azure Administrator Associate (AZ-104)

o Microsoft Certified: DevOps Engineer Expert (AZ-400)
• Experience working in multi-cloud (Azure & AWS) environment is required.
• Ability to work closely with multiple diverse delivery center and its agencies while anticipating their needs and exceeding their expectations.
• Consistently demonstrate strong organizational, communication, change management, and problem-solving skills.
• Strong knowledge of all cloud technologies and the ability to keep abreast and deep technical understanding of current and emerging technologies.
• Proven operational experience with large Enterprise environments.
• Excellent communication skills both oral and written to clearly communicate with clients.

Required Skills : Multi-Cloud Support Experience with both Azure and Amazon Web Services (AWS) 3-5 years'

Basic Qualification :

Additional Skills :


Background Check : Yes


Drug Screen : No


Notes :
Selling points for candidate :
Project Verification Info :
Candidate must be your W2 Employee :Yes
Exclusive to Apex :No
Face to face interview required :No
Candidate must be local :No
Candidate must be authorized to work without sponsorship ::No
Interview times set : :No
Type of project :
Master Job Title :
Branch Code :