Patient Service Specialist

Overview As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA This position serves as the liaison between patients and clinical staff throughout their appointment journey. Responsibilities include handling more complex patient inquiries, scheduling multiple appointments, and compiling results from various providers and prior tests as needed. The role involves interacting with patients before, during, and after their appointment, assisting with prior authorization and referral processes, and routinely collecting payments per the defined process. The specialist receives moderate guidance, allowing for some independent judgment in managing patient scheduling and coordination. Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes. Responsibilities Essential Functions Schedules and coordinates appointments, including surgical procedures, pre/post-op care, imaging (MRI, CT scans, etc.), and care across departments and specialties. Manages waitlists, opens appointment slots, and adjusts appointment capacity to enhance scheduling across multiple locations and clinics. Confirms appointments and provides pre-procedure instructions to patients. Tracks, requests, and validates patient records from outside organizations to ensure completeness and timeliness before appointments. Serves as the primary liaison between patients, physicians, and clinical staff during appointments, addressing inquiries and facilitating communication. Processes payments, reconciles daily financials, and may manage single-case or gap agreements with insurers. Acts as a coordinator for surgical cases, managing OR block time, scheduling pre/post-op appointments, and arranging multidisciplinary care. Completes outreach for new patient visits, transfer-of-care scheduling. Knowledge / Skills / Abilities Advanced knowledge of scheduling, registration, and referrals processes in Epic. Advanced understanding of insurance verification, benefits, authorizations, and appeals processes. Familiarity with specialty case coordination and multidisciplinary care. Strong coordination and organizational skills. Proficient in Microsoft Suite. (Word, Excell, Outlook) Excellent communication and liaison skills. Ability to manage EPIC work queues and administrative workflows. Ability to manage multiple appointments and optimize scheduling across locations. Ability to provide detailed instructions and support to patients. Ability to facilitate effective communication between patients, physicians, and clinical staff. Qualifications Required Two (2) years of relevant experience in healthcare coordination or administrative role, or the equivalency. Working Conditions and Physical Demands Employee must be able to meet the following requirements with or without an accommodation. This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions. Physical Requirements Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking Multi-lingual Candidates Welcomed EEO Statement University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations. All qualified individuals are encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Aff… To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at View phone number on click.appcast.io. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: Online reports may be submitted at oeo.utah.edu/. The University is a participating employer with Utah Retirement Systems (URS). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at View phone number on click.appcast.io for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at View phone number on click.appcast.io or View phone number on click.appcast.io or Hospitals and Clinics Human Resources at View phone number on click.appcast.io if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. Requisition Number 85922 Reg/Temp Regular Employment Type Part-Time Shift Day Work Schedule Monday - Friday, 4 hour shifts Clinical/Non-Clinical Status Non-Clinical Location Name Sugarhouse Health Center Workplace Set Up Hybrid City SALT LAKE CITY State UT Department HCH OPC 60C CLINIC 3A Category Customer Service Workplace Set Up Hybrid #J-18808-Ljbffr Utah