Sales Service Coordinator

Sales Service Coordinator

Sanhua International is looking for a Sales Service Coordinator to join our team in our Auburn Hills, MI USA office. The Sales Service Coordinator provides assistant support to Sales Account Manager in the following functions:

• Account Receivable Management
• Sales Planning Support
• Customer Satisfaction Survey and Loop
• Infor System Order Management

Responsibilities:

Accounts Receivable Management

• Oversee and manage customer accounts to ensure timely and accurate collection of payments.
• Monitor aging reports and follow up on overdue invoices.
• Invoice accepted confirmation: Confirm with customer AP system about all shipment invoices are accepted by customers and arranged in their payment pipeline with contracted payment term time. Confirmation activities need to be weekly for web payment portal available customers and monthly for other customer through monthly AR statement confirmation. If there is any discrepancy between customer's invoice acceptance and company invoice record, coordinate logistic team to make sure they align with customer about shipment delivery status, ensure alignment and closure between company invoice record and customer invoice acceptance record. Escalated to related Sales Account Manager if the situation need.
• Current month payment AR confirmation: Align with customers about their current month payment plan and company current month due AR list. If there is any discrepancy, identify the reason and work with customers to solve the discrepancy. Escalated to related Sales Account Manager if the situation need.
• Over Due AR(ODAR) handling: Follow company AR management process, identify over due AR reasons to solve the ODAR issues. If ODAR is specific due to quality, logistics or price discrepancy charge back, initiate appropriate OA process to identify if it is company's responsibility to bear the charge back cost to write off from ODAR records, if it is not company's responsibility to bear the charge back cost, collect evidence provide internal responsible team to appeal with customer to retrieve the charge back payment.
• Coordinate with finance and sales teams to resolve discrepancies or disputes.
• Maintain detailed records and update reports of payment status, charge back reason and internal/external communications.

Sales Planning Support

• Monthly, prepare and propose a rolling N+3 monthly sales plan (i.e., forecast for the next three months) for Sales Manager's final determination.
• Annually, prepare and propose the annual sales plan and 3-5 years sales plan as required, for Sales Manager's final determination
• Analyze historical sales data, market trends, and customer demand to support planning.
• Collaborate with the Sales Manager to finalize and adjust Sales Plan based on business priorities.

Customer Satisfaction & Feedback Loop

• Organize and implement customer satisfaction surveys quarterly.
• Collect and analyze feedback to identify areas for improvement.
• Coordinate with internal teams to ensure corrective actions are taken.
• Communicate outcomes and improvements back to customers to close the feedback loop.

Infor System Order Management

• Manage the Infor ERP system for processing sample, tooling, and service orders.
• Ensure accurate entry, tracking, and fulfillment of orders.
• Liaise with production, logistics, and sales teams to ensure timely delivery.
• Troubleshoot system or order issues and escalate as needed.

Requirements:

• Bachelor's degree in business administration, Accounting, Supply Chain, Marketing or a Automotive tech related field.
• Minimum 1-3 years of relevant experience in AR management or Sales planning, preferably in a manufacturing or automotive environment.
• Proficiency in ERP systems (Infor, SAP, ERP, or equivalent) for managing sample, tooling and service order.
• Strong command of Microsoft Excel and data analysis tools for sales planning and AR tracking.
• Deep understanding of accounts receivable processes, including: Payment tracking, Dispute resolution, Customer communication and escalation
• Strong analytical and problem-solving skills with attention to detail.
• Strong communication and interpersonal skills to liaise between sales, logistics, and customers.
• High level of organization and ability to manage multiple priorities under tight deadlines.
• Problem-solving mindset with a focus on customer satisfaction and continuous improvement.
• Proficiency in English and Chinese (preferred) for internal and customer communications.