Helpdesk Team Lead

George E. Booth Co. is an EEO Employer - M/F/Disability/Protected Veteran Status


The George E. Booth Co., LLC is a locally-ownedand operated industrial automation sales company looking to hire their nextfull-time Helpdesk Team Lead. GEB is a major distributor of processinstrumentation products and related services to customers in Illinois,Indiana, Kentucky, Ohio and Tennessee.


The Helpdesk Team Lead is responsible for deliveringtechnical support to employees across the organization through phone, email,and in-person interaction. This role assists both end users and IT team memberswhile staying current with evolving technologies. The position also supportssystem performance, troubleshooting, and user training efforts.

Essential Functions:

Reasonable accommodations may bemade to enable individuals with disabilities to perform the essentialfunctions.

Oversee the daily performance andfunctionality of computer systems.

Provide assistance with computerhardware and software, including printing, installations, word processing,email, and operating systems.

Set up equipment for employee use,ensuring proper installation of cables, operating systems, and software.

Review technical manuals, conferwith users, and run diagnostics to identify and resolve technical issues.

Respond to user inquiriesregarding software and hardware operation.

Install and perform minor repairson hardware, software, and peripheral equipment.

Collaborate with staff andmanagement to determine system requirements or modifications.

Execute system commands andmonitor performance to verify proper operation and detect errors.

Maintain accurate records ofsupport activities, system issues, and resolutions.

Develop training materials andinstruct users on proper use of systems and applications.

Perform additional duties asassigned.

Competencies:

Cultural awareness

Communication proficiency

Decision-making ability

Attention to detail

Design insight

Organizational skills

Business acumen

Relationship management

Emotional intelligence

Collaboration

Supervisory Responsibility:

This position has supervisoryresponsibility related to projects and customer interactions rather than directpersonnel management.

Work Environment:

This role primarily operates in astandard office setting with routine use of computers, phones, and other officeequipment such as printers, scanners, and mobile devices.

Physical Demands:

This position requires regularcommunication and the ability to move throughout the office or customer sites.Duties may include extended periods of sitting at a workstation as well asstanding or walking. Visual requirements include close, distance, color,peripheral vision, depth perception, and focus adjustment.

Position Type and Expected Hoursof Work

This is a full-time position.Typical hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasionalevening or weekend work may be required.

Travel:

Minimal overnight travel isexpected. Occasional travel to satellite locations or other office sites may berequired during normal working hours.

Required Education andExperience:

High school diploma or GED

One to two years of relatedexperience or training

Experience with Active Directory,ticketing systems, or remote support tools

Strong troubleshooting andcommunication skills

Preferred Education and Experience

Bachelor's degree in a relatedfield or three to five years of relevant experience

Certifications such as CompTIA A+,ITIL, or Microsoft Fundamentals

Basic knowledge of networkingconcepts (TCP/IP, DNS, DHCP)

Additional EligibilityQualifications

Valid driver's license required

Other Duties:

This job description is notintended to be a comprehensive list of all duties, responsibilities, oractivities. Duties may change at any time with or without notice.

Benefits:

Full benefits package including matching 401K, Health,dental and vision starting day 1, PTO, and volunteer hours.


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