Senior Project Manager

Project Manager

Salem Five is a growing regional financial services organization with a rich history of over 170 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.

This position requires the ability to work in the Salem, MA office.

Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.

Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we're all about.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This function maintains responsibility for planning, developing, coordinating, and controlling the steps necessary to carry out a project within an established time frame and ensuring its completeness. A critical component of the function is an understanding of the project within the bank's overall strategic plan, as well as the relationship between project components to ensure early risk identification and impact mitigation. Activities may include management visibility and reporting; resource identification and allocation; management of project budget; assuring that project dependencies and tasks remain on schedule and meet stakeholder requirements; and clarifying and redefining specifications. The incumbent will also work with the PMO Program Manager to develop policy that drives best practice and efficiency in the organization. The second critical component of this role is defining requirements and facilitating the development of process workflows in mission-critical tools to standardize PM best practice adoption across the enterprise.

Analysis & Planning

• Drives the development of business requirements with senior bank personnel and subject matter experts.
• Oversees the development of technical specification and implementation plans by the project teams.
• Ensures that implementation plans are accurately built within Smartsheet and verifies resource availability through ongoing maintenance and utilization of workload forecast tools.
• Responsible for facilitating the design of systems and ensuring that accurate documentation of the process architecture exists. Works with the project teams to utilize existing technological capabilities and legacy systems when possible and ensure project documentations defines in detail the operational impact, gaps, and solutions.
• Prepares or facilitates the preparation of the return on investment and cash flow models for the systems and project initiatives and incorporates the information into a cost analysis and business case.
• Prepares business requirements documents, project definition documents, and project agreements. Ensures all baseline documentation is reflected throughout project lifecycle.
• Drives continuous improvement through post-project reviews and documents findings.
• Maintains detailed knowledge of the deployed core systems within the bank focusing on the deployed feature/function set against actual system capabilities.
• Works with the business line and division head to construct solutions both systematically and administratively, to leverage existing solutions for the purpose of operational efficiency and competitive advantage.
• Remains knowledgeable about emerging technologies in eCommerce and digital finance and applies that knowledge to strategic planning and system implementations.

Project Management

• Monitors and reports progress against plan. Manages the impact of delays and/or conflicting priorities by leveraging cross-functional teams.
• Develops risk mitigation or "plan rescue" strategies using knowledge of systems, bank processes, and resource capabilities.
• Manages relationship between vendors, internal customers, and IS personnel regarding problems with technological solutions.
• Escalates resource, budget or implementation impediments in a timely manner. Develops potential solutions based on market and technical knowledge.
• Provides support for business applications and serves as a liaison for the development, implementation, and maintenance of existing, new, and enhanced systems.
• Analyzes system utilization plans and facilitates training sessions and other presentations.
• Manages multiple large projects by tracking resources, prioritizing projects, and providing guidance to personnel as needed.
• Manages the budget for each assigned project, coordinates billing and verifies accounts payable.
• Organizes and updates contract, legal, and project documents and files for each assigned project and ensures they are published in appropriate repositories.
• Facilitates/chairs meetings and distributes documentation in a timely manner.
• Ensures project statuses are maintained within Smartsheet and reported in accordance with established guidelines.

Systems Knowledge

• Maintains a detailed understanding of the features and functions of the deployed technologies and applications.
• Researches and adheres to banking laws and regulations as defined in company policies and procedures pertinent to position.
• Assists project team members with completion of risk assessments, training plans, user guides, department procedures and other required documentation

Business Process Engineering

• Translates manual processes and into system workflow designs that can be incorporated into SharePoint.
• Able to design and understand business process maps to document processes and work with internal teams to develop improvements to those processes.

QUALIFICATIONS:

Proficient in the use of Smartsheet, including creating, updating, managing project plans and tasks. Demonstrated success leveraging Smartsheet dashboards, reports, and automations to facilitate project plan, task, and reporting.

Strong aptitude for technology and the emerging trends with an emphasis on e-finance.

Demonstrated written and verbal communication skills with excellence in customer service; possesses excellent listening skills and views exchanges with colleagues as learning opportunities.

STRONG DOCUMENTATION AND TECHNICAL WRITING SKILLS. This function involves the preparation and updating of complex written material and development of explanations to accompany new products, system enhancements, and day-to-day operational activities. Must be able to effectively organize and present materials pertaining to infrastructure, application, and process topics. Creation of user-accessible documentation related to technical subject matter is essential.

Strong organization skills and ability to stay calm and focused when multiple concurrent tasks are being requested.

STRONG ANALYTICAL SKILLS : This function involves the collection and analysis of numerous sources of information to determine the cause of a problem or error and the development of a solution. Strong organizational, reasoning, and problem-solving skills are required. This function involves coordinating or preparing estimates of the time, personnel, and any other resources needed to complete a project. Activities may include coordination of estimates among work groups; developing cost/hours estimates; reviewing estimates with internal staff/vendors and obtaining signoffs/approvals.

STRONG PROJECT MANAGEMENT SKILLS . This function involves the responsibility for developing, coordinating, and controlling the steps necessary to carry out business-critical projects within an established time frame and ensuring their completeness. An important aspect of this function is an understanding of the interrelationship between the project components and other variants within the enterprise.

Demonstrates compliance with banking business laws and regulations as defined in company policies and procedures pertinent to the position.

EDUCATION and/or EXPERIENCE:

Bachelors degree (B.S.) or equivalent from four-year college or technical school, or ten+ years related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS: Holds a valid Project Management Institute PMP or CAPM certification, or is willing to attain certification.

Benefits/Incentives : We offer a comprehensive benefits package designed to support your well‑being and success, including medical, dental, and vision coverage; Flexible Spending and Health Savings Accounts; 401(k) matching; and tuition reimbursement. You will also enjoy additional perks such as our employee referral program, annual holiday reception, summer family outing, and more.

Salary Range : $116,000 - $130,000

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, and performance. This range may be modified in the future.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle or feel. The employee is occasionally required to stand, walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities