Director of Operations

Director of OperationsJoin the Grand Opening Team at Chick-fil-A Ruby & Sinto! Be part of something new from day one and help us build the culture, team, and guest experience that will shape our restaurant for years to come.Job DescriptionAt Chick-fil-A Ruby & Sinto, the Director of Operations plays a vital role in leading daily restaurant operations and ensuring our guests receive a remarkable experience every time they visit.We are looking for both an AM General Manager and PM General Manager who will work closely together to create consistency from open to close. These leaders will be highly present in the operation, developing Shift Leaders, supporting Team Members, and ensuring every shift is positioned to serve our guests with excellence.The General Manager consistently demonstrates our Core Values, protects and strengthens our culture, and leads with humility, ownership, and excellence. They understand that great operations start with great leadership and work alongside the team to create an environment that is organized, productive, and focused on caring for our guests.Success in this role is measured by the consistency of our operation, the experience of our guests, and the strength of the leaders they develop.Position TypeFull-TimeAM and PM leadership opportunities availableWhat We OfferCompetitive payFlexible scheduling (closed every Sunday)Leadership development and intentional coachingOpportunities for advancement and increased responsibilityDirect mentorship from an experienced Operator and Leadership TeamScholarship opportunitiesA positive, purpose-driven work environment where you can make a meaningful impactResponsibilitiesLead daily restaurant operations with a primary focus on serving our guests with excellenceMaintain a strong presence in operations and work alongside Team Leaders and Team MembersPartner closely with the AM/PM General Manager to create consistency and alignment from open to closeEnsure strong communication and effective handoffs between AM and PM operationsDevelop Shift Leaders into confident, capable shift leadersCoach Team Members and leaders through real-time feedback and encouragementEnsure each shift is properly positioned, deployed, and prepared for expected businessDrive Operational Excellence across Front of House and Back of HouseMonitor and improve speed of service, order accuracy, food quality, cleanliness, and hospitalityRespond quickly to operational challenges and remove barriers that impact the guest experienceUse restaurant performance, guest feedback, and operational observations to identify opportunities for improvementBuild and maintain systems that create consistency across shifts and daypartsSupport strong communication between Front of House and Back of HouseEnsure opening and/or closing procedures are completed with excellenceHold Team Leaders and Team Members accountable to Chick-fil-A standards and restaurant expectationsCreate a calm, organized, and productive environment during high-volume periodsIdentify opportunities to improve productivity while maintaining a remarkable guest experienceFoster a positive team culture where people feel challenged, supported, and valuedQualificationsDemonstrates integrity, humility, and a servant's heartPassionate about serving guests and creating remarkable experiencesLoves restaurant operations and being actively involved with the teamStrong leadership, communication, and interpersonal skillsAbility to coach, develop, and hold others accountableRemains calm and makes sound decisions in a fast-paced environmentStrong sense of ownership and follow-throughAble to identify operational opportunities and quickly develop solutionsUnderstands the importance of speed, accuracy, quality, hospitality, and productivityEnjoys developing Team Leaders and helping others succeedDependable with reliable transportationAbility to stand and walk for extended periods of timeAbility to bend, reach, stoop, and perform repetitive motions throughout a shiftAbility to lift, carry, push, or pull up to 50 poundsAbility to work in a fast-paced restaurant environment, including exposure to hot and cold temperaturesFlexible availability based on AM or PM leadership responsibilitiesSaturday availability requiredPrevious restaurant management or leadership experience is preferredChick-fil-A leadership experience is preferred but not requiredMust be available to work 4 opens/closes per weekAbout Chick-fil-A Ruby & SintoChick-fil-A Restaurants are locally owned and operated by independent franchise Operators.At Chick-fil-A Ruby & Sinto, our mission is to build leaders who serve with excellence and create lasting impact. We believe great businesses are built by developing great people, and we are committed to creating an environment where our team grows personally, professionally, and as leaders while serving our guests and the Spokane community with genuine care.