Customer Service Representative - Columbus

Join a welcoming and energetic team as a Customer Service Representative at our Sawmill Road location in Columbus, Ohio. This role offers the opportunity to make a positive impact on every customer’s shopping experience in a supportive, team-oriented retail environment. Team members are valued for their dedication to excellent service and are encouraged to grow their skills and advance within the company. If you enjoy helping others, engaging with customers, and have an interest in home decor and retail, this is a great opportunity to be part of a company that prioritizes internal advancement and employee satisfaction.

Responsibilities

• Greet and assist customers to ensure a friendly and enjoyable store experience
• Provide accurate information about products, promotions, and loyalty programs
• Efficiently handle all point-of-sale (POS) transactions
• Process, tag, hang, and stock merchandise on the sales floor
• Clearly communicate the buying and selling process to customers
• Maintain store operations and uphold company standards
• Support the team with additional duties as needed

Qualifications

• Must be at least 16 years old
• Energetic, upbeat, and comfortable engaging with customers
• Honest, dependable, and self-motivated with good judgment and a strong sense of urgency
• Effective verbal communication skills
• Able to meet physical demands, including frequent walking, standing, stooping, climbing ladders, pushing, and lifting up to 40 lbs

Benefits

• Competitive wage and bonus opportunities
• Generous employee discount at all company brand stores
• 401(k) with company match
• Flexible schedules
• Employee referral program
• Employee anniversary program
• Opportunities for growth and professional development—promotion from within is encouraged
• Part-time (15-25 hours) positions available