Business Analyst - Tolling Back-Office Modernization (Azure Cloud) - Remote

The Dignify Solutions, LLC

United States

Job Title

Analyze defect tickets and change requests across assigned modules (Collections, Transactions, etc.)

Review requirements using RTM (Requirements Traceability Matrix), RDD (Requirements Design Document), and User Stories

Perform root cause analysis (RCA) for defects and validate against business requirements and technical specifications

Document findings and prepare CRs or RCA reports for development teams

Ensure proposed solutions align with product architecture, technical standards, and compliance requirements

Collaborate closely with business stakeholders, development teams, and QA to ensure end-to-end resolution

Support interface analysis between client Vector and external vendors (payment processing, reporting systems)

Participate in backlog grooming, UAT support, and go-live readiness activities

Strong understanding of tolling systems, electronic toll collection (ETC), and back-office operations

Experience with cloud-based platforms (preferably Azure) and data migration projects

Proficiency in requirements analysis, RTM, RDD, and Agile user stories. Ability to perform root cause analysis and write clear CRs and RCA documentation

Familiarity with interfaces, API integrations, and backend data flows

Prior experience in transportation/tolling domain or large-scale modernization programs is a plus

Apply

Vacancy posted 25 days ago

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