Ecommerce Specialist

We’re looking for the person who runs the day‑to‑day across our marketplace and direct‑to‑consumer channels — Amazon, TikTok Shop, Walmart, and our own storefront. Think of this seat as the engine room of the marketplace team: you keep every listing dialed in, every seller account in good standing, and every product launch landing on schedule. It’s a role that lives where platform know‑how, cross‑team coordination, and tight processes all meet. What You’ll Own Channel health and optimization Stay ahead of the metrics that decide account standing — Buy Box win rate, Order Defect Rate, and each platform’s service‑level requirements. Build and sharpen listings, from A+ content and Enhanced Brand Content to product copy and embedded video. Untangle catalog issues as they appear — SKU migration glitches, mis‑placements, and policy or compliance flags. Run platform programs end to end, including Amazon Vine, Walmart Pro Seller, and live shopping moments on TikTok. Plan around seasonal curveballs such as heat‑sensitive product limits and tighter shipping windows. Protect the brand through trademark and policy compliance everywhere we sell. Forecast revenue through more than one lens — rolling averages, trend lines, and day‑of‑week patterns. Keep tabs on warehouse performance, including WRO/URO tracking, receiving‑SLA adherence, and order accuracy. Product data and launches Act as the connective tissue between our PIM and every marketplace we list on. Write and maintain product copy — both short blurbs and full‑length descriptions — for the entire active catalog. Order creative assets and make sure they show up consistently from one channel to the next. Drive launches from start to finish: setup beforehand, coordination on launch day, and QA once the product is live. Keep launch templates and project tracking organized in Asana. Stamp out duplicate SKUs and keep product information aligned across D2C, Amazon, TikTok, Walmart, and whatever channel comes next. What You Bring Four or more years running marketplace operations, with hands‑on Amazon Seller Central experience essential; TikTok Shop or Walmart exposure is a welcome bonus. A track record of juggling several sales channels at once. Experience leading offshore teams and documenting how the work actually gets done. Tools and Technical Know‑How Deep, confident command of Amazon Seller Central, TikTok Shop Seller Center, and Walmart Seller Center. Comfortable with PIM platforms, Dynamics ERP, and storefront tools such as Shopify and WooCommerce. Solid Excel skills are a must. Familiarity with API integrations and marketplace automation tools is a plus. Hands‑on with support platforms like Zendesk or Freshdesk, including AI‑assisted service workflows. How You Operate Detail‑obsessed — you spot a broken listing long before it snowballs into an account problem. Able to keep several launches moving in parallel without letting anything slip through. A clear writer who can produce SOPs an offshore team can genuinely follow. You treat marketplace oddities as puzzles worth cracking, not roadblocks. You surface process improvements on your own, before anyone thinks to ask. #J-18808-Ljbffr