Administrative Assistant

Administrative AssistantPotential Hybrid Opportunity After TrainingImportant: An intensive internal background check is required for this position. The background check process can take up to one month to complete, so candidates should be prepared for a potentially longer onboarding timeline.Job DutiesOperate the switchboard by answering, directing, and transferring incoming calls to the appropriate departments or individualsAssist with visitor check-ins, take messages, provide general information, and maintain accurate recordsHandle emergency calls, monitor alarms, manage paging systems, sort mail, and provide general customer service as neededLocate specialized doctors near claimants to complete examinations requested by Disability EvaluatorsSchedule Consultative Examinations (CE) and complete follow-up calls with claimantsPrint and assemble CE packets for mailing and fax required documentation to medical providers when necessaryRespond to inquiries from claimants, medical providers, vendors, attorneys, and other sources regarding claim status and appointment informationAssist claimants with transportation needs, including mailing bus passes when applicableContact claimants regarding upcoming appointments, missing paperwork, or additional information neededFollow up with doctors and hospitals regarding reports, authorizations, and specific medical documentationContact claimants, attorney representatives, medical providers, and other sources as directed to support claim adjudicatorsTrack daily assignments to ensure work is properly distributed and completedConduct case development activities that require attention to detail, analysis, and independent judgmentNesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.