Director, Chief of Staff - Employee Experience

Labcorp Director, Chief Of Staff - Employee Experience

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives!

Labcorp is seeking a hybrid Director, Chief of Staff - Employee Experience to join our team at 10 Moore Drive, Durham, NC. This schedule includes a minimum of three in-office days per week and two days working remotely, supporting both collaboration and flexibility.

Key Responsibilities

• Act as a trusted thought partner to the VP, enabling focus on the highest-value priorities while ensuring excellence in execution.
• Translate strategic intent into clear priorities, operating plans, and decision frameworks for the leadership team.
• Anticipate leadership needs, surface risks and tensions, and proactively drive resolution.
• Prepare the VP for executive engagements, board-level discussions, and senior enterprise forums, including briefing materials, narratives, and talking points.
• Serve as an extension of the VP in key forums, driving alignment and follow-through across teams and partners.
• Orchestrate the operating rhythm of the Employee Experience leadership team (planning cycles, QBRs, staff meetings, retrospectives).
• Maintain visibility into all major operational commitments, enterprise programs, and transformation initiatives.
• Establish and enforce decision frameworks, priorities, and trade-offs across competing initiatives, with clear accountability for outcomes.
• Drive cross-functional planning and dependency management across HR Technology, People Services, Analytics, Compliance, and Employee Relations.
• Own the Employee Experience planning processes, portfolio governance, and execution standards across the function.
• Accountable for end-to-end visibility, prioritization, and delivery outcomes across the Employee Experience portfolio.
• Ensure clarity of ownership, timelines, outcomes, and success measures across a complex portfolio of work.
• Support preparation for enterprise planning processes, investment reviews, and roadmap articulation.
• Partner closely with leaders driving AI-enabled HR transformation and enterprise agentic capabilities.
• Help shape narratives, user value propositions, and adoption strategies for new AI-powered offerings.
• Track enterprise commitments and ensure readiness across policy, communications, enablement, and rollout.
• Serve as the accountable leader for executive communications and narrative strategy for Employee Experience, ensuring consistency, clarity, and impact across enterprise audiences.
• Personally create and/or elevate executive PowerPoint materials with a very high standard for visual design, narrative flow, and storytelling.
• Support senior leaders in developing materials that meet executive-level expectations for clarity, polish, and impact.
• Establish reusable templates, design standards, and storytelling approaches that scale across the organization.
• Translate complex concepts (AI, analytics, compliance, service delivery) into compelling, accessible stories that influence executives and employees alike.
• Enable the Employee Experience senior leadership team to operate as a cohesive, high-performing unit.
• Coach leaders (formally and informally) on executive presence, narrative development, and communication effectiveness.
• Reinforce accountability, trust, and clarity across the leadership team.
• Act as a cultural carrier for quality, experience excellence, and disciplined execution.

Required Qualifications

• 10 years experience in roles such as Chief of Staff, Strategy & Operations, Transformation, Consulting, Marketing & Communications, senior HR/EX enablement roles
• 1 year experience in agentic AI, advanced analytics, or digital product environments
• 1 year experience with advanced PowerPoint skills, visual storytelling, and executive communication

Preferred Qualifications

• 1 year of experience in HR, Employee Experience, or large-scale enterprise transformation
• 1 year of experience supporting enterprise-wide initiatives affecting large employee populations (50k+)

Additional Job Standards:

• Strong business acumen with the ability to synthesize complex information into clear narratives
• Experience working across technology, analytics, operations, and change initiatives
• Trusted judgment and high discretion
• Background in design thinking, service design, UX, or creative disciplines (formal or self-developed)
• Equally confident operating at strategic altitude and execution-level detail
• Experience-driven, with a strong point of view on UX, service design, and employee experience
• Comfortable navigating ambiguity, complexity, and parallel priorities
• Credible with senior leaders and able to influence without formal authority
• Calm, structured, and proactive in high-volume, high-expectation environments

Role Summary

We are seeking a highly strategic, execution-oriented, and creatively exceptional Chief of Staff to support the Vice President of Employee Experience and the senior leadership team of a 250-person global Employee Experience function. This role operates as a force multiplier for executive effectiveness, business rigor, and experience quality across operations, transformation programs, and enterprise-wide initiatives impacting 70,000 employees globally.

In addition to traditional Chief of Staff responsibilities — including executive prioritization, operating cadence, portfolio management, and leadership enablement — this role will serve as a design and experience thought partner. The successful candidate will raise the bar on how we "go to market" with HR: shaping narratives, crafting compelling executive materials, influencing user experience decisions, and maintaining a cohesive brand and storytelling approach for Employee Experience.

This is a Director-level role, reports directly to the VP, and is a core member of the Employee Experience Senior Leadership Team.

Why This Role Matters

This role is central to how Employee Experience operates, evolves, and shows up to the company. It is a rare opportunity to sit at the intersection of strategy, execution, design, AI transformation, and executive leadership — and to materially shape how 70,000 employees experience work.