Account Manager, Employee Benefits

Job Description The Employee Benefits Account Manager provides critical support to clients through day‑to‑day program oversight, client advocacy, and systems management, ensuring effective handling of their health and welfare programs. Duties & Responsibilities Manages all aspects of the account‑service process. Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB’s best practices and standard procedures. Acquires understanding of clients’ business and insurance objectives and critically analyzes and compares insurance plans to determine suitability. Establishes and maintains strong business relationships with clients and insurance carriers. Serves as client point of contact for day‑to‑day eligibility, claims, billing and benefit administration inquiries; acts as liaison between clients and insurance carriers to resolve service issues. Maintains accurate and organized account files, accurately documenting conversations with clients and carrier representatives, updating all HUB computer systems and automated agency management systems, and ensuring data accuracy. Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact clients; makes appropriate recommendations and attends industry‑related continuing education training and courses. Updates open enrollment packets, including current benefits and rates for all lines of coverage, cobra administration forms, written plan documents and summary plan descriptions, on an annual basis; may also include 5500 filings. Submits BOR letters to all carriers and follows up to obtain contracts, current renewal and current benefit descriptions. Markets to carriers. Prepares quotes and proposals. Assists clients with all billing issues including auditing and reconciliation. Gathers data and prepares/conducts presentations (Renewal/OE/Post Renewal Debrief). Leads implementation of new and renewal plans or programs. Applies other HUB resources, carrier/vendor offerings and emerging industry trends to clients. Prepares and/or peer‑reviews and delivers the EB Comp Disclosure, where applicable. Obtains post‑enrollment numbers for each plan. Prepares Annual Legal Notices. Facilitates Ben Admin/HRIS System Updates (Ease, ADP, Paylocity, etc.). Sets up HR Advocacy Tool, Legal Compliance Resources and Wellness value adds. Reviews contracts line‑by‑line for accuracy. Participates in carrier/vendor program implementations and initiates payments to vendors. Partners with producer(s) to develop and implement clients’ benefit strategies; including designing benefit programs, performing financial analysis, plan assessment, benchmarking, funding alternatives. Performs other duties and projects as assigned. Qualifications High School Diploma or GED; college degree strongly preferred. 3–5 years of benefit insurance‑related experience (broking preferred) or equivalent combination of education and experience. Life & Health License or willingness to obtain within 3 months. Knowledge / Skills / Abilities Effective and professional oral and written communication with internal and external customers. Ability to present information and respond to questions from managers, clients, customers, and the general public. Critical thinking: use logic and reasoning to identify strengths and weaknesses of alternative solutions and make sound decisions. Desire to learn and grow within the insurance industry. Ability to respond to customer needs, solicit feedback to improve service, and handle difficult or emotional situations promptly and accurately. Confidence and demeanor to interact with all levels within the organization. Ability to develop and maintain strong client relationships; work effectively with insurance and service vendors. Ability to work with a team and coach others in skill development. Ability to gather pertinent information, analyze problems, and solve them thoroughly and timely. Problem‑solving: identify complex problems, review information, develop and evaluate options, and implement solutions. Prioritization and organization of multiple tasks and responsibilities to complete assignments on time and with optimal accuracy. Computer skills: proficiency with Microsoft Office Suite, Outlook and agency management systems. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Working Conditions and Physical Demands Primarily stationary position during the majority of the workday. Frequent communication with colleagues and clients, both in person and by phone. Constant use of computer and office equipment such as calculator, copier, and printer. Occasional movement within the office to access file cabinets and office machinery. Compensation and Benefits The expected salary range for this position is $75,000 – $85,000, depending on geographic location and other factors such as skills, experience, and business line. HUB International offers comprehensive benefits and total compensation packages including health/dental/vision/life/disability insurance, FSA, HSA, 401(k) accounts, paid‑time‑off benefits, and eligible bonuses, equity and commissions for some positions. EEO and Equal Opportunity HUB International Limited is an equal‑opportunity and affirmative action employer that does not discriminate on the basis of race, ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran's status. The EEO is the Law poster and its supplement are available at EEOAA Policy E-Verify Program #J-18808-Ljbffr