TAX TECHNICIAN, FRANCHISE TAX BOARD

Job Posting:Tax Technician - Bilingual Spanish

JC-535824 -

JC-535824 - Tax Technician - Bilingual Spanish

TAX TECHNICIAN, FRANCHISE TAX BOARD

$3,558.00 - $5,032.00 per Month New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. Final Filing Date: 10/29/2026 The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. Only bilingual (fluent in Spanish) positions exist for this recruitment. Bilingual candidates must indicate their fluency on the front of the standard state application (STD 678) and resume. Do you like to problem solve and participate in collaborating on solutions for challenging circumstances? Do you want to make a meaningful impact to your community? If so, then we have the perfect opportunity at the Franchise Tax Board with plenty of career growth available for you! The Accounts Receivable Management (ARM) Division manages delinquent Personal Income Tax and Bank and Corporation Income Tax debts as well as Non-Tax debts. Our collection approach is founded on the principle that we use the least intrusive action first to gain compliance. Our collection strategy is to encourage taxpayers to resolve their debts as quickly as possible through the method best suited for their situation to help them achieve long term compliance. In addition to income tax liabilities, we collect non-tax related debts owed to state and local governments when they are referred to us by statute. The ARM Division provides excellent customer service to the public to help resolve their tax related issues. We are looking for a self-motivated individual who is responsible and enjoys mentoring and collaborating with others to join our team. In your role, you will collect delinquent tax and/or non-tax debts in a contact center environment. You obtain and analyze relevant facts, make fair and impartial determinations, analyze, and interpret written and numerical data, recognize questions or situations outside of your area of responsibility or knowledge, and interpret and apply and/or explain governmental, tax or nontax rules, regulations, and departmental procedures and policies. Utilize the phone and computer to respond to taxpayer inquiries, pertaining to the collection and resolution of Personal Income Tax, Business Entity, and Non-Tax Debt accounts resulting from collection notices and actions. Navigate multiple computer software applications to review accounting issues/problems. Assist dissatisfied taxpayers and handle challenging situations in a professional manner. Need to be able to work well under pressure, analyze documents thoroughly, explain applicable tax laws to taxpayers, and apply appropriate collection remedies to accounts. Need to demonstrate a high degree of initiative, prudence, analytical ability, verbal as well as written communication skills, and be independent in decision making. Consideration will be given to the applicant's preference and every effort will be made to match those requests. However, candidates may be placed into positions based ultimately on operational and business needs of the ARM Division. Please Note: Anticipated start date for these positions will be April 1, 2027. Interview will be conducted in person. Positions are currently available in the following Bureaus: Personal Income Tax (PIT) Billing Compliance and Collection Additional positions may become available in the following Bureau: Business Entity Collection Additional positions may become available (RPA 2627-00731) You will find additional information about the job in the Duty Statement. Working Conditions This position requires 4 or more days in the office per week. It is designated office-centered and may be eligible for some remote work based on departmental guidelines and operational need. This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship, now or in the future. Minimum Requirements You will find the Minimum Requirements in the Class Specification.

TAX TECHNICIAN, FRANCHISE TAX BOARD

TAX TECHNICIAN, FRANCHISE TAX BOARD $3,558.00 - $4,457.00A $4,017.00 - $5,032.00B New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions Multiple Job Type Permanent, Full Time Department Information Our mission is to help taxpayers file timely and accurate tax returns and pay the correct amount to fund services important to Californians. FTB fosters an environment of equity and inclusion for all, and we welcome everyone to be part of our diverse workforce. The position(s) require(s) fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired. The position(s) require(s) a Background Investigation be cleared prior to being hired. This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees #J-18808-Ljbffr State of California