Desktop Support Specialist

Job Opportunity: Desktop Support Technician Location: Tewksbury, MA (Onsite) We are looking for motivated people who want to grow their careers in IT. We are hiring a Desktop Support Technician to support one of our valued clients in Andover, MA. You will help employees with their computers, printers, and other workplace technology. What You Will Do: Fix computer software issues Set up new computers and move or replace existing ones (Installs, Moves, Adds, Changes) Load and update computer images Recover and track computer equipment Tag and manage IT assets Support printers and related devices Help users at the Client Center (Tech Bar) Update tickets and records in IT service systemsPerform other IT support tasks as needed to keep users satisfied What We’re Looking For: Some experience in Desktop Support is helpful, but training is provided for entry-level candidates Basic knowledge of computer imaging Experience handling IT issues and changes Familiarity with tools like ServiceNow, Bomgar, LapLink, and Secure Disk Wipe is a plus Preferred (Nice to Have): Experience managing computer inventory Job Requirements: Must live close to Tewksbury, MA and be able to work onsite Must be a U.S. citizen (required for a government contract) Must be able to lift up to 40 pounds Must be able to stand or walk for long periods Must be able to use stairs or ramps Must be comfortable kneeling or working under desks and in tight spaces What’s Important to Us: You communicate clearly, both in writing and speaking You can work on your own and also as part of a team You want regular feedback and opportunities to grow in your career You value working with respectful, ethical coworkers and clients #J-18808-Ljbffr Qualified Recruiter