Personal Banker - Universal (17th & Main)

Position Overview As a Universal Banker within PNC's Retail Banking organization, you will be based in Longmont, CO at the 17th & Main branch. At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued and have an opportunity to contribute to the company’s success. Bilingual (Spanish) Preferred. Job Description Acquires and deepens the branch customer base through proactive sales and service activities, manages customer experience by identifying opportunities to improve financial wellbeing, and collaborates with partners to grow share of wallet. Drives proactive sales conversations through outbound calling, service to sales, teller interactions, appointment setting and lobby engagement. Creates customer loyalty and grows share of wallet through a differentiated customer experience, performing lobby engagement activities and educating customers on financial options. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively. Manages risk through adherence to policies and procedures, demonstrates sound judgment within limits, and participates in branch daily operations efficiently. Employee Expectations Customer Focused – Knowledgeable of customer needs and able to leverage information in creating customized solutions. Managing Risk – Assess and manage risks associated with business objectives and activities to support PNC’s Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licenses needed for success. Preferred Skills – Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies – Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs Work Experience – 3+ years; Associate degree or equivalent, or comparable combination of education, certification, and experience (including military service) may be considered. Education – No formal degree required. Certifications – None required. Licensing – Candidates will be subject to background checks as required by Consumer Financial Protection Bureau regulations. Pay Transparency Base Salary: $45,375.00 – $75,625.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible with payment based upon company, business, and/or individual performance. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Full‑time employees may be eligible for medical/prescription drug coverage (with a Health Savings Account), dental and vision options, employee and spouse/child life insurance, short and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, child/elder care backup, adoption, surrogacy and doula reimbursement, educational assistance, and a wellness program with financial incentives. Paid time off includes maternity/parental leave, up to 11 paid holidays per year, 9 occasional absence days per year (unless otherwise required by law), 15 to 25 vacation days per year depending on career level, and additional days for years of service. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io and include “accommodation request” in the subject line, your name, job ID, and preferred contact method. Applicants may also call View phone number on click.appcast.io and say \"Workday\" for accommodation assistance. All information provided will be kept confidential and used only to the extent required to provide reasonable accommodations. PNC fosters an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need accommodation to perform essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to FDIA and SAFE Act or FINRA requirements, which prohibit hiring individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices. #J-18808-Ljbffr