Senior Sales Manager - Heat Exchangers

Sales Manager

Our growing manufacturing client, located about 1-hour NW of Philadelphia, PA is seeking a Sales Manager for their Custom Product. The Sales Manager will be responsible for leading and managing a team of call center sales representatives to achieve sales targets and ensure exceptional customer service. This role involves developing strategies, analyzing performance, and driving continuous improvement to meet organizational goals. This position is ONSITE and reports directly to the Director of Sales.

Sales Manager Primary Job Responsibilities:

Team Leadership:

• Recruit, train, and manage a team of call center sales representatives.
• Set clear goals, provide coaching, and motivate the team to meet sales objectives.
• Conduct regular performance evaluations and provide feedback for development.

Sales Strategy Development:

• Develop and implement sales strategies to meet or exceed revenue targets.
• Identify opportunities for upselling.
• Collaborate with marketing and product teams to align campaigns with sales goals.

Performance Monitoring:

• Analyze call center metrics, including conversion rates, average call time, and customer satisfaction scores.
• Generate regular reports and present insights to senior management.
• Address underperformance and implement corrective actions promptly.

Operational Management:

• Oversee day-to-day operations to ensure efficient workflow and high-quality service.
• Ensure compliance with company policies, industry regulations, and quality standards.
• Manage schedules, staffing, and resources to maintain optimal coverage.

Customer Focus:

• Ensure the team delivers excellent customer experience.
• Handle escalated customer requirements.
• Gather and act on customer feedback to improve processes and offerings.

Sales Manager Education and Experience

• 5+ years of proven work experience as a successful Inside Salesperson or Sales Manager
• High school diploma or equivalent
• Proficient in relevant computer applications and Salesforce CRM
• Ability to read blueprints and building plans a plus

Sales Manager Key Competencies

• Leadership and Motivational skills
• In-depth understanding of Sales Process and Techniques
• Strong execution of Sales strategies
• High level of ethical and integrity
• Excellent Interpersonal and team management skills
• Proven analytical and organizational skills
• Verbal and written communication skills
• Listening skills
• Attention to detail
• Sound Judgment
• Adaptability; handle multiple tasks effectively and efficiently