Field Service Technician

Field Service Technician Location: Tonawanda, NY Salary: $70,000 - $90,000/year Schedule: Standard Hours: One daily shift, generally between 7:00-8:00 AM and 4:00-5:00 PM (Times are approximate; no formal time clock system is in place.) Overtime: Occasionally required during customer interventions; no night shifts expected Weekends: Emergency interventions may occasionally extend into Saturday or Sunday Standard installations follow a Monday-Friday schedule For overseas or long-distance assignments, technicians may be required to remain on-site over the weekend, even if not actively working On average, travel may require being away 1-2 weekends per month Join Our Team We are seeking a skilled and motivated Maintenance Technician to join our team in Tonawanda, NY . This role focuses on the maintenance, troubleshooting, and commissioning of advanced freeze-drying equipment used in industrial and pharmaceutical environments. If you enjoy working with complex machinery and delivering high-quality technical service, we encourage you to apply. Key Responsibilities Perform preventive maintenance to ensure safe, reliable, and efficient operation of freeze-drying equipment Troubleshoot system errors and failures, identify root causes, and implement corrective actions Support equipment installation and commissioning at customer sites Assist with equipment production, testing, and customer support when not traveling Maintain accurate service documentation and records Provide on-call technical support per service agreements Represent the company professionally at all customer locations Develop and maintain strong, long-term customer relationships Required Skills & Experience Technical certificate in electro-mechanical or process disciplines OR an Associate degree in a technical field with 3-5 years of relevant experience (or equivalent hands-on experience) Understanding of control systems, including PC- and PLC-based architectures Experience installing, commissioning, and maintaining complex industrial equipment Ability to read and interpret mechanical and electrical schematics and drawings Strong troubleshooting skills and ability to work independently Highly organized with the ability to manage multiple priorities Excellent communication and customer-facing skills Willingness to travel extensively and provide on-call support as required Preferred Qualifications Experience working in FDA-regulated or other highly controlled environments (pharmaceutical, biotech, etc.) Familiarity with freeze-drying processes Strong commitment to quality, safety, and long-term customer satisfaction

ABOUT US:

PrideNow is Pride Global's light industrial staffing organization, a distinguished division within the Pride Global umbrella. Aligned with the overarching mission of Pride Global, we specialize in delivering top-tier human resources and workforce solutions to the light industrial industry. Leveraging the strength of our global network, PrideNow is dedicated to empowering diversity, ensuring compliance, and driving unparalleled success for businesses. As part of the Pride Global family, we bring forth a commitment to excellence and a comprehensive approach to meeting the unique staffing needs of our clients worldwide. Welcome to PrideNow, where our local expertise seamlessly integrates into the global excellence of Pride Global, shaping a future of dynamic workforce solutions.

BENEFITS DISCLOSURE:

Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

EEO STATEMENT:

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Fair Chance Employment: PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

#LI-LEXI

For workers in the United States, PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors. Equal Employment Opportunity PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Fair Chance Employment PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances. Accommodations We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. Only applicable for San Francisco Candidates : Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation. Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793. Pride Global