Administrative Officer

Summary The Administrative Officer (AO) for the Care Management and Social Work (CMSW) Service, serves as full assistant to the Chief of the Service. The AO serves as the focal point of contact and resource person for providing administrative leadership and coordination in the development, implementation, evaluation, interpretation, revision, and necessary corrective action of all applicable administrative policies, functions, activities, operations and programs for CMSW. Responsibilities Duties The AO accepts and supports the mission, vision, and values of WCHCS. performs assigned duties in a matter that promotes quality health care, VA WCHCS CMSW outstanding customer service, and the maintenance of an environment commitment to serving the Veteran. Oversees, directs, and is responsible for all aspect off the administrative functions and processes of CMSW in conjunction with the Service Chief. Represent the Chief when coordinating and/or directing the completion of administrative matters with clinical and administrative services. Delegates appropriate responsibility to support staff to ensure specific objectives are accomplished. Acts as liaison between the Chief and program coordinators/managers to direct, advise and assist on the processes and procedures of personnel management for the service, including matters involving recruitment, promotions, position classification, training, disciplinary actions, EEO, etc. Monitors personnel actions and assures that documentation relating to personnel management is completed. Serves as a liaison with Human Resources Service on personnel issues regarding Title 5 and Hybrid Title 38 employees including employee relations and recruitment. Serves as a key figure in manpower utilization assuring recruitment/retention are maintained within approved ceilings and informs management of resource utilization and workload projections within CMSW. Serves as the technical expert regarding operational problems and personnel administrative issues. Responsible for developing/writing position descriptions/functional statements, performance standards, competencies, and job analyses in conjunction with the Chief. Responsible for overseeing and tracking all required training, competency requirements, licensure, certifications, and scopes of practice to ensure ongoing compliance. Other duties as assigned Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday 8:00-4:30 Telework: This position is not eligible for telework Virtual: This is not a virtual position. Position Description/PD#: Administrative Officer/PD139320 and PD13931O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS):Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel. Most recent SF-50 if you are a current or former Federal employee -Official Notification of Personnel Action (SF-50) noting your current position or most recently held position, tenure, type of position occupied (i.e., Excepted or Competitive), grade level and duty location. (Text version SF-50s or Request for Personnel Action SF-52s are not acceptable.) For current Federal employees, the SF-50 must be effective the first pay period of the current year or later. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/04/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. For a GS-11 position you must have served 52 weeks at the GS-09.The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: GS-9 For GS-09 Grade: Do you possess 1-year of specialized experience equivalent to at least the next lower grade level as listed in the announcement (1-year equivalent to the GS-7); Examples of Specialized experience would typically include, but are not limited to: Knowledge and skill in the use of computer programs such as Word, Excel, PowerPoint, CPRS, VISTA, the use of the Internet, etc., and varied functions of computer spreadsheets, database computer applications, etc., to extract and organize data, produce letters, memorandums, and to prepare a variety of specific working documents and forms such as spreadsheets and other similar products. Knowledge of human resources management principles to appropriately recruit/staff positions, develop and classify positions, identify appropriate performance measures for annual assessment purposes and provide guidance on Hybrid Title 38 and Title 5 matters. Knowledge of financial management to perform cost-benefit analysis and modify resource allocation. OR, Education:To qualify based on education for this grade level you must have successfully completed a master's or equivalent graduate degree, or 2 full years of progressively higher-level graduate education leading to such a degree, or an LL.B. or J.D. in a field related to this position that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond graduate level education (in excess of the first year or 18 semester hours) and specialized experience to meet total experience requirements. GS-11 For GS-11 Grade: Do you possess 1-year of specialized experience equivalent to at least the next lower grade level as listed in the announcement (1-year equivalent to the GS-9); Examples of Specialized experience would typically include, but are not limited to: Knowledge and skill in the use of computer programs such as Word, Excel, PowerPoint, CPRS, VISTA, the use of the Internet, etc., and varied functions of computer spreadsheets, database computer applications, etc., to extract and organize data, produce letters, memorandums, and to prepare a variety of specific working documents and forms such as spreadsheets and other similar products. Knowledge of human resources management principles to appropriately recruit/staff positions, develop and classify positions, identify appropriate performance measures for annual assessment purposes and provide guidance on Hybrid Title 38 and Title 5 matters. Knowledge of financial management to perform cost-benefit analysis and modify resource allocation. Knowledge and skills in adapting analytical techniques and evaluation criteria to the measurement and improvement of program effectiveness and/or organizational productivity. Knowledge of the mission, organization, program goals and objectives, work processes and administration operations of health care delivery systems to evaluate and make recommendation for improving the delivery of quality patient care. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree, or an LL.M., in a field related to this position that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 2 1/2 years of creditable graduate level education and have 9 months of specialized experience equivalent to GS-09. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members